Customer Support Specialist - Daylight
Skills
- Strong troubleshooting and analytical problem-solving
- Proficiency with Excel and/or Google Sheets for data analysis and reporting
- Excellent written and verbal communication for clear customer-facing interactions
- Experience managing multiple tickets or projects and prioritizing work
- Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan) a plus
- Comfort using ticketing systems and collaborating across product/engineering teams
Responsibilities
- Serve as primary point of contact for customer inquiries, troubleshooting, and technical support related to the Daylight revenue management product and data feeds.
- Investigate, diagnose, and resolve system, data, and performance issues; escalate to engineering or product teams when necessary.
- Collaborate with Pricing Advisors, Customer Success Managers, and Implementation teams to ensure accurate configurations and smooth handoffs.
- Monitor integrations, data accuracy, and system performance to proactively identify and address recurring issues.
- Create and maintain internal documentation and customer-facing knowledge articles to support scalable issue resolution.
- Track support trends and customer feedback to identify process and product improvement opportunities.
- Assist with technical setup and validation of new customer accounts during onboarding.
Education
- High school diploma or equivalent required
- Bachelor's degree in a related field preferred but not required
Benefits
- 100% remote workplace
- Competitive compensation
- Open vacation policy
- Medical, dental, and vision insurance
- 100% paid short-term disability, long-term disability, and life insurance
- 401(k) program
- No a**holes company culture
Average salary estimate
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