Fitness Front Desk Attendant - Part-time Nights and weekends
This position has opportunity to teach group fitness classes if they have proper certification and experience to do so. The primary role would be Front Desk.
About Us:
The Clifton is a vibrant and growing fitness center located at Druid Hills Golf Club, dedicated to providing a welcoming and supportive environment for our members to achieve their fitness goals. We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Fitness Front Desk Attendant.
Job Summary:
The Fitness Desk Associate is the face of our gym, responsible for providing exceptional customer service, managing front desk operations, and promoting a positive and engaging atmosphere. This role involves greeting members, answering inquiries, processing memberships, and assisting with various administrative tasks to ensure smooth and efficient operations.
Responsibilities:
- Customer Service:
- Greet and welcome members and guests with a positive and professional attitude.
- Answer phone calls, emails, and inquiries promptly and efficiently.
- Address member concerns and resolve issues in a timely and effective manner.
- Provide information about gym facilities, programs, and services.
- Administrative Tasks:
- Process membership registrations, renewals, and cancellations.
- Manage member accounts and update information as needed.
- Process payments and maintain accurate records.
- Schedule appointments and manage bookings for personal training and group classes.
- Maintain a clean and organized front desk area.
- Replenish food, beverages and retail merchandise.
- Sales & Promotion:
- Promote fitness services, group classes, and gym merchandise.
- Inform members about special offers and promotions.
- Assist with tours of the facility.
- General Support:
- Assist with other duties as assigned by management.
- Maintain a clean and organized fitness center environment.
- High school diploma or equivalent required.
- Excellent customer service and communication skills.
- Strong organizational and time management skills.
- Proficiency in computer software and data entry.
- Ability to work independently and as part of a team.
- Experience in a customer-facing role preferred.
- Passion for fitness and a commitment to promoting a positive and healthy environment.
- Medical, Dental, Vision, and Life Insurance
- Short-term and long-term disability insurance
- Paid Time Off (PTO)
- Verizon Phone Bill Discounts
- 401K + employer match (up to 6%)
- Culture with Monthly Awards and Recognition
- Free lunch daily
- FSA for health and dependent care
- Employee Golf Days
- Hertz Rental Car Discounts
- Employee Scholarship Opportunity
- Employee Assistance Program
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