Veterinary Receptionist
Skills
- Strong customer service and phone communication skills
- Familiarity with veterinary terminology and common procedures
- Accurate payment processing and basic invoicing
- Appointment scheduling and calendar management
- Basic computer and data entry skills (practice-management software)
- Empathy and professionalism when discussing sensitive topics
- Ability to multitask in a fast-paced clinical setting
Responsibilities
- Greet clients and patients, complete sign-in, verify records, and confirm appointments
- Answer and manage incoming calls for appointments, medication refills, and client questions
- Escort clients to exam rooms and relay information between clients and clinical staff
- Process payments, manage invoicing, and schedule follow-up appointments accurately
- Make outbound reminder and follow-up calls
- Communicate clearly about common vaccines, lab tests, procedures, and pet care
- Maintain a clean, organized, client-ready reception area and assist with occasional pet-related cleanup
Education
- High school diploma or equivalent required
- Vocational training or certificate in veterinary office administration or animal care preferred
Benefits
- Medical, dental, and vision insurance
- Employee pet discount
- Paid time off
- 401(k) with employer contribution
- Employee referral bonus ($1,000)
- Hands-on training and mentorship with internal growth opportunities
Average salary estimate
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