Customer Experience & Operations Support (Contract, Remote)
Location: Remote (U.S.-based preferred)
Type: Part-time Contract
Schedule: Off-hours and weekends required
About Us
We’re a high-growth agentic consumer startup based in San Francisco, building the next generation of shopping — smarter, faster, and more personalized. Backed by top investors, we’re scaling quickly, and every team member has the opportunity to make a meaningful impact as we redefine how people discover and shop online.
Role Overview
We’re looking for a proactive, detail-oriented Customer Experience & Operations Support contractor to join our growing team. This person will play a key role in delivering best-in-class customer support, facilitating smooth order fulfillment, and maintaining seamless operations — especially during off-hours and weekends.
Responsibilities
Respond to customer inquiries with speed, empathy, and accuracy
Support order processing, tracking, and issue resolution
Coordinate with internal teams to ensure smooth and timely fulfillment
Identify and escalate recurring issues or operational bottlenecks
Maintain high service standards and ensure a positive customer experience
Qualifications
Strong communication and problem-solving skills
Experience in customer support, e-commerce, or operations
Highly organized, reliable, and comfortable working independently
Flexible availability, including evenings, early mornings, and weekends
Excited to join an early-stage, fast-paced startup and grow with us
Compensation & Details
Role Type: Remote, part-time contract
Schedule: Off-hours and weekend coverage required
Growth: Opportunity for expanded hours and long-term engagement
Compensation: $25 per hour
Average salary estimate
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