Support Specialist (Bilingual - English/Spanish)
Skills
- Fluent English and Spanish (verbal and written)
- Strong verbal and written communication
- Technical troubleshooting for payments/terminals
- Phone and email customer support experience
- CRM / ticketing system proficiency
- Ability to explain technical concepts to non-technical clients
- Strong organization and multitasking skills
- Creative problem-solving and attention to detail
- Comfortable working in an evolving remote environment
Responsibilities
- Manage inbound and outbound merchant and partner requests via phone and email, including complex inquiries
- Troubleshoot terminals, NMI payment applications, and monthly statement/deposit reconciliation issues
- Document every client interaction and issue in tracking systems
- Communicate operational concerns and clear resolution timelines to clients
- Identify and escalate trends and recurring issues across the department
- Maintain deep product and service knowledge to resolve client concerns effectively
- Work with internal teams to root-cause issues and implement corrective actions
- Meet quality and productivity performance goals
- Conduct basic product/service training for incoming peers and act as a lead for complex inquiries
Education
- High School Diploma or equivalent required
- College coursework or degree preferred
Benefits
- $20–$25 per hour
- Remote-first culture
- Annual bonus (company + individual performance dependent)
- Flexible PTO
- Health, dental and vision insurance
- 13 paid holidays
- Company volunteer days
- Equal employment opportunity and inclusion initiatives
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Captura Hall is hiring a Customer Service Officer in Tampa to provide responsive client support and help ensure exceptional event experiences.
Rakuten Advertising is hiring a Customer Support Team Lead in San Francisco to manage escalations, improve team operations, and partner with product and engineering to enhance customer outcomes.
Provide front-line tournament support at Boyd Gaming by assigning seating, processing buy-ins, answering guest questions, and assisting on the tournament floor.
Booz Allen seeks a detail-oriented Customer Care Representative in Norfolk, VA to handle escalated help-desk tickets, perform transactional shared-services work, and educate employees on tools and policies.
Lead the unified Customer Experience organization to optimize people, processes, and platforms that deliver compassionate, scalable pediatric and family mental health care.
Abnormal AI seeks an experienced Customer Escalation Manager to lead de-escalations for strategic cybersecurity customers and align cross-functional teams to resolution.
CGS is hiring an entry-level Customer Service Representative to handle inbound calls and emails for a federal client using SOPs, a knowledge base, and CRM tools while maintaining accurate records.
A full-time remote Care Management Associate is needed to manage referrals, eligibility checks, and health risk assessments for OhioRISE members while working from a private home location in Ohio.
Baptist Health seeks an experienced RN Patient Representative Coordinator to manage patient concerns, coordinate experience processes, and support patient-family engagement across clinical areas.
Provide friendly, efficient bilingual (EN/ES) front-line support and calendar optimization for an aesthetics practice in a fully remote, Tue–Sat Central Time role.
Support our fast-growing e-commerce startup by delivering empathetic, accurate customer service and off-hours operational support to ensure timely order fulfillment and smooth operations.
Lead and develop the Major Accounts Customer Care organization to strengthen customer relationships, ensure SLA compliance, and drive retention and revenue for Culligan Quench’s largest commercial accounts.
Lead and develop the Customer Experience Operations team at Westlake to deliver timely, accurate service to global polyethylene customers while driving process improvements and compliance.
Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and givin...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
