Client Support Specialist

Full-Time Exempt Direct Hire
Remote in the United States (must be able to work PST, CST or EST time zone hours)
$40-58k Annual Salary

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Client Support Specialist who will serve as the primary contact for patients and families, providing empathetic support with scheduling, intake, billing, and insurance needs. This role educates patients on services and platform use, resolves issues promptly, documents interactions accurately, and partners with internal teams to address complex concerns—ensuring efficiency, satisfaction, and seamless care continuity.

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Client Support Specialist is responsible for serving as the primary point of contact for patients and families via phone, email, and chat; assisting with scheduling, intake, billing, and insurance questions; educating patients on services, platform use, and treatment next steps; troubleshooting issues with empathy and accuracy; documenting all interactions in the CRM/EHR; and escalating complex concerns to clinical, billing, or technical teams as needed.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Serve as the primary point of contact for patients and families via phone, email, and chat

• Support patients through scheduling, intake, billing, and insurance questions

• Educate patients on available services, platform use, and treatment next steps

• Troubleshoot and resolve issues quickly with empathy and accuracy

• Document all interactions in our CRM/EHR with attention to detail

• Escalate complex issues to clinical, billing, or technical teams as needed

• Contribute feedback on processes, workflows, and tools to improve efficiency and patient satisfaction
  

What You Bring to Expressable

• High school diploma or equivalent

• 1–2 years in customer or patient support, preferably in healthcare, insurance, or telehealth.

• Proficiency with CRM/EHR systems, scheduling platforms, and communication tools (email, chat, phone).

• Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).

• Experience with HIPAA-compliant systems and handling protected health information.

• Familiarity with health insurance processes (eligibility, claims, billing).

• Comfort working in a fully remote environment with cross-functional teams.

• Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

KEY COMPETENCIES

In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Vice President of Clinical Therapy should possess the following key competencies.

• Customer/Patient Focus – Demonstrates empathy, patience, and a commitment to delivering a positive experience for patients and families.

• Communication Skills – Clearly and effectively conveys information across phone, email, and chat, adapting to diverse audiences.

• Problem-Solving & Critical Thinking – Troubleshoots issues quickly, escalates appropriately, and balances accuracy with efficiency.

• Attention to Detail – Accurately documents interactions and follows processes in compliance with healthcare and organizational standards.

• Collaboration & Teamwork – Works effectively with clinical, billing, and technical teams to resolve complex issues and improve workflows.

Physical Requirements and Work Environment
This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster