Engagement Specialist

Overview

Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes — while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.

Headquartered in metro Atlanta, we’re powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.

Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

We’re always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.

The Engagement Specialist plays a key role in introducing patients to Continuous Care (CC) services. This position focuses on proactive outreach, patient education, and enrollment — ensuring patients understand the value of CC and feel supported from their first interaction. The Engagement Specialist will make outbound calls, receive inbound calls, and guide eligible patients through the enrollment process. The ideal candidate is personable, empathetic, and comfortable communicating with patients via various methods (i.e., phone, email, text, electronic health records, etc.) This individual helps patients take the first step toward engaging with Continuous Care by clearly explaining program benefits and addressing initial questions.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

Patient Outreach & Enrollment

• Make outbound calls to patients identified through campaigns.
• Receive inbound calls from patients that received a referral to CC.
• Assess patient eligibility for financial assistance.
• Educate patients about the purpose and benefits of Continuous Care.
• Guide patients through the enrollment process in a clear, compassionate, and supportive manner.

Scheduling & Coordination of Initial Discussions

• Utilize scheduling workflows to book initial discussions with CC.
• Coordinate with health system staff to ensure patients are scheduled at following hospital discharge.

Referral & Outreach Accountability

• Monitor reports to identify and track provider referrals to CC.
• Conduct outreach to referred patients, ensuring timely engagement and follow-up.
• Partner with leadership to monitor referral trends and address any barriers to patient outreach.
• Engage 30–50 eligible patients daily who meet CC referral criteria.

Program Support & Reporting

• Assist with campaigns and initiatives designed to increase CC enrollment and patient engagement.
• Document patient interactions, eligibility status, and enrollment outcomes.
• Provide reporting to CC leadership on outreach activity, enrollment progress, and overall engagement trends.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

Required:

• High school diploma or equivalent; associate degree preferred.
• Experience in healthcare, patient engagement, customer service, or related field.
• Strong communication and interpersonal skills, with the ability to explain complex information simply and compassionately.
• Proficiency in electronic medical record systems (Epic preferred).
• Strong computer skills and ability to navigate between multiple platforms.
• Ability to multitask, prioritize, and manage a high call volume effectively.

Preferred:

• Prior experience in health insurance, patient outreach, education, or enrollment.
• Bilingual abilities (English/Spanish) a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to embrace change and shift focus when unexpected work arises.
• Ability to work in a fast-paced, agile environment and manage multiple projects.
• Ability to adapt, be flexible and pivot when unplanned work arises.
• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
• Ability to work independently while also transitioning seamlessly into a collaborative team environment when needed. 

• Compassionate and patient-centered communication style.
• Ability to explain healthcare programs clearly and confidently.
• Organized, detail-oriented, and reliable in documentation.
• Skilled at building rapport and trust with patients.
• Comfortable working independently in a fast-paced environment.

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 5% travel required or may require some travel?
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

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Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.