Guest Services Manager

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts.  Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California. 

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• We are seeking a passionate and experienced individual to help lead our Guest Service department with enthusiasm and a focus on creating memorable experiences.
• As the Guest Services Manager, you will not only help oversee the ticketing operations but also have the opportunity to work with a variety of different departments to ensure a great guest experience.
• Assist in overseeing daily operation of Main, Canyon, Mountain Center, Woolly’s, Eagle Lodge Ticket Office. 
• This includes the Guest Experience trail for daily tickets and IKON pass fulfillment, group reservations, Ski & Ride School, Rentals, activities and the handing of Guest Service issues at various lodges that may arises. 
• Guest recovery for multiple Business Units either directly or indirectly working with other Business Unit managers in solving guest complaints.
• Also includes daily management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Requirements:

• Applicants should possess a high aptitude for managing a fast paced ticketing operation, while adhering to Guest Experience Standards, Staff Management Guidelines and Budgetary responsibilities. Applicants should be confident in working with guests to resolve difficult sales and service situations while functioning as a representative of the Mammoth Mountain Leadership Team. Applicants must possess excellent communication skills. Strong knowledge of the Siriusware Sales POS system preferred.
• Excellent customer service and communication skills, with the ability to interact professionally and positively with guests of all ages and skill levels.
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is a requirement).
• Familiarity with ski resort operations, mountain geography, and local skiing/snowboarding conditions is desirable.
• Excellent leadership and team management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
• Highly organized and detail-oriented, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving abilities, with the capacity to make sound decisions under pressure.
• Flexibility to work evenings, weekends, and holidays, as required in a ski resort setting.
• The job may require performing duties such as lifting and shoveling snow, working in adverse weather conditions, and working in direct sun.
• High School Degree or equivalent required

​Hourly pay rate: $24.84 to $27.04

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.