Job Description

Department:

Bookstore

Pay Rate Type:

Hourly

Employee Type:

Job Summary:

The Internet Sales and Receiving Coordinator is a critical, customer-facing role that serves as the primary point of contact for all customers placing orders online or by phone for the Bookstore and College. This position is responsible for ensuring an exceptional customer experience, from initial order placement to final shipment. This position is responsible for all the incoming merchandise, verifying orders and preparing merchandise for the sales floor.

Essential Functions

To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion. Colby College actively supports the Americans with Disabilities Act and will consider reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned.

• Strong attention to detail and accuracy in a fast paced office setting with frequent interruptions.

• Be able to accurately take orders from customers, and place orders with suppliers for high end gifts including tables, chairs, lamps and mirrors; often with customer requested personalization. 

• Familiarity with store merchandise and the ability to answer customer questions about these products, their availability, and estimated shipping times both in person and online.

• Communicate professionally and effectively, both orally and in writing, with a wide range of individuals.

• Be able to work effectively with a diverse group of colleagues and customers.

• Excellent customer service skills.

• Ability to plan, organize and prioritize work.

• Basic math and accounting skills to count and handle cash, add prices, calculate sales tax, and include shipping on orders

• Strong data entry skills.

• Resolve customer complaints and concerns.

• Be able to reconcile receipts and invoices against purchase orders

• Reconcile incoming shipments.

• Prepare all incoming merchandise for the sales floor; folding clothing, pricing where necessary, checking SKUs.

• Ability to operate office and retail equipment including computers, credit card readers, barcode scanners, telephones, printer and scanners, hand trucks, and marking and tagging equipment. 

• Strong computer skills and the ability to troubleshoot problems with computers, printers, card readers, and Colby Card machines.

• Familiarity with UPS, USPS, FedEx, and Freight shipping practices.

• Maintain a calendar of expiration dates for perishable items in the store.

• Train and supervise student employees as assigned

Minimum Qualifications:

•  High school diploma or equivalent required.

  • Bachelor’s Degree preferred

• Experience: 2 years of experience in customer service and/or a retail setting.

• The ability to work on Saturdays and Sundays, as assigned

Physical/Mental Demands

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To successfully perform the essential functions of this position, an employee must be able to maintain appropriate confidentiality with regard to employee and customer data, documents, issues, etc., and respect privacy needs of employees and past employees with regard to the same.

• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required such as getting orders shipped in a timely fashion, or products ready for events and sales.

• Ability to remain positive and helpful in challenging situations. There may be occurrences of employees, past employees, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations.

• While performing the essential duties of this position, an employee would frequently be required to move around the office space as well as within hallways, meeting rooms, and other parts of the campus facilities. 

• There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor.

• To successfully perform the essential functions of this position, an employee must be able to stand for 8 hours or more a day and lift boxes weighing 40 pounds.

• Be able to climb stairs and ladders.

• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.

• The overall work environment requires the mental ability to shift focus quickly due to interruptions; an employee must be able to mentally track multiple projects and tasks as well.

• The noise level in the work environment is usually moderate; however, there may be unexpected instances of somewhat loud sounds.

To Apply:

Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website.  Please upload a cover letter and resume to your application