IT IAM System Analyst (Temp)
JOB SUMMARY
We are seeking a detail-oriented and proactive Temporary IAM System Analyst to support our Identity and Access Management (IAM) operations. This entry-level role is ideal for candidates with foundational IT knowledge and some experience in IAM processes. The analyst will be responsible for conducting access audits, managing and resolving IAM-related ticket requests, and ensuring users have appropriate system access. The ideal candidate will be comfortable navigating ticketing systems (Zendesk experience preferred), collaborating with IT teams, and escalating complex issues to system administrators when necessary.
JOB DUTIES
Perform regular audits to verify user access across systems and ensure compliance with access policies.
Own and manage the backlog of IAM-related ticket requests, ensuring timely resolution.
Review and process access requests, modifications, and removals in accordance with established procedures.
Escalate complex or high-impact issues to system administrators for further investigation.
Utilize ticketing systems (preferably Zendesk) to track, manage, and document IAM activities.
Collaborate with IT support teams to troubleshoot access-related issues.
Maintain accurate records of access changes and audit findings.
Assist in refining IAM workflows and documentation as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
QUALIFICATIONS
Basic understanding of IT systems and IAM principles.
Experience with ticketing platforms (Zendesk preferred).
Strong attention to detail and organizational skills.
Ability to work independently and manage time effectively.
Excellent communication and problem-solving skills.
Familiarity with HIPPA standards.
Location: Eastern Time Zone Remote
Schedule: Monday–Friday, 7:00 AM – 1:00 PM Eastern
Hours: 30 hours/week
Duration: 3 Months
Why Join Us
At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.
What sets us apart:
Empowered, autonomous leadership supported by centralized resources
A work-life balance that supports personal well-being
A culture built around our core values—CAPLICO:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
About Pennant
Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.
Learn more at: www.pennantgroup.com
Pennant Service Center
1675 E. Riverside Drive, Suite 150
Eagle, ID 83616
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
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