Citrix Engineer

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

We are seeking a highly skilled Citrix Systems Engineer to join our team and manage complex IT infrastructures for critical Department of the Navy systems. The ideal candidate will have deep expertise in Citrix technologies, Windows, Active Directory, PowerShell, and/or DNS, with hands-on experience managing server environments in both physical and virtualized data centers including commercial cloud providers. You will implement and maintain rigorous security protocols in accordance with DoD standards, automate system administration tasks, and collaborate with various stakeholders to ensure the reliability and performance of these mission-critical systems.

Key Responsibilities:

• Build, configure, and deploy Citrix Virtual Apps and Desktops (CVAD) systems.
• Manage system configurations, enforce security standards (such as DISA STIGs), and patch servers across customer environments using WSUS, Group Policy, and Powershell.
• Administer, maintain, and troubleshoot CVAD components on Windows Server 2012, 2016, 2019, and 2022 environments, ensuring uptime and optimal performance.
• Adminster, maintain, and troubleshoot Citrix NetScalers (physical and virtual).
• Maintain and upgrade Windows servers, applying necessary security measures to ensure compliance with DISA and DOD standards.
• Troubleshoot connectivity issues across Windows systems and collaborate on customer application support.
• Collaborate with storage and virtualization teams to optimize system performance and resource allocation.
• Contribute to the documentation of server environments and processes using SharePoint and other documentation tools.
• Manage change requests, incidents, and service tickets through ServiceNow and Jira.
• Participate in an on-call rotation to address critical system issues.
• Work closely with stakeholders to understand their needs, provide exceptional technical support, and offer professional advice on system upgrades and design.
• Collaborate effectively with other internal teams, particularly within the DC2HS. Division, using the Agile process and Jira for Kanban or Sprint process management.
• Develop and maintain automation scripts and tools, with a particular emphasis on PowerShell, to streamline system administration tasks.

• Bachelor’s degree in a technical or managerial related discipline or High School Diploma or GED with commensurate practical experience

• DoD 8140 IAT Level III certified with Continuing Education (CE) (CompTIA CASP+ CE, CISSP, or equivalent)
• An Active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
• Strong experience with Citrix Virtual Apps and Desktops/NetScaler and Windows Server Technologies.
• Expertise in managing DISA STIGs, patching, and securing Citrix and Windows environments.
• Proficiency in PowerShell for automation and system management.
• In-depth knowledge of Active Directory and Group Policy
• Strong documentation skills for both technical and process documentation.
• Ability to work independently and as part of a collaborative, cross-functional team.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly to both technical and non-technical audiences.

Desired Qualifications

• One (1) of the following: IEEE CS Software Development Associate Engineer Certification or complete a vendor/platform specific certification such as: Microsoft role-based certifications, Microsoft Certified Application Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Red Hat Certification Program (RHCP) role-based certifications, CISCO Certified Network Associate (CCNA), Oracle Certified Associate level for relevant technology, VMware Certified Technical Associate - Data Center Virtualization, Citrix Certified Administrator, or Cloud certifications such as AWS Architect, Developer, and SysOps Associate.

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $102,000 to $154,000 (annually).