Tier 1 Jobs

Provide 24/7 help desk support at Gunter AFB, diagnosing and resolving technical issues for Air Force users while maintaining thorough Remedy ticket documentation and follow-through.

PerfectServe seeks a US-based Tier 1 Support Specialist to provide remote technical support, user training, and application troubleshooting for clinical communications and scheduling customers.

Provide clear, accurate technical documentation and ServiceNow knowledge articles to support a multi-tier IT infrastructure program serving federal staff and contractors.

Abridge is hiring a detail-oriented Customer Support Specialist to deliver timely, high-quality technical support and user advocacy for our AI-driven healthcare platform.

Experienced Technical Manager wanted to lead Tier 1–3 IT infrastructure operations and technical teams for a government-facing program in Alexandria, VA.

Essnova is hiring a part-time remote IT Help Desk Specialist to provide Tier 1–2 technical support for a federal customer, requiring U.S. citizenship and CAC/Public Trust eligibility.

Provide empathetic, timely Tier 1 technical support via Zendesk for Thought Industries' learning platform, resolving basic issues and escalating when needed to maintain strong customer satisfaction.

Lead Socure’s commercial strategy and sales execution into Tier 1 global and US megabanks, building a high-performing GTM team to win complex, high-value deals.

Lead and mentor SOC analysts as a DCO Watch Officer to manage 24/7 cyber defense, incident response, and forensics across subscriber networks.