Tier 1 Support Specialist (Remote - U.S.)
Skills
- Strong technical aptitude and troubleshooting skills
- Excellent verbal and written communication
- High customer empathy and service orientation
- Ability to prioritize in a fast-paced, shift-based environment
- Willingness to work nights, weekends, holidays, and variable schedules
- Access to high-speed internet and reliable home workspace
- Use of camera during internal and external meetings
Responsibilities
- Field inbound client contacts via phone, chat, and the customer portal
- Support end-user account administration and on-call schedule management
- Train end users on mobile, web, and phone application functionality
- Troubleshoot message delivery, content issues, and connectivity problems
- Design, configure, and deploy application builds and revisions per standards
- Collaborate with customer success, integration, and technical teams for escalations
- Build and revise user accounts following established best practices
- Work with hospital IT to resolve mobile and web connectivity issues
Education
- High school diploma or equivalent required
- Some college, technical training, or certifications preferred
Benefits
- Remote-first work environment
- Health, dental, and vision insurance options effective day one
- Life and disability insurance options available day one
- 401(k) with company match and immediate vesting
- 17 company holidays plus 2 floating holidays and competitive PTO
- Internal advancement and career growth opportunities
Average salary estimate
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