Tier 1 Support Jobs

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Mattel is hiring a detail-oriented Consumer Services Coordinator at Fisher-Price East Aurora to manage escalations, safety contacts, agent support, and order follow-up to ensure excellent consumer outcomes.

Provide on-site Tier 1 and Tier 2 IT support and device deployment for the Social Sciences Division and ICSG, focusing on desktop support, hardware troubleshooting, and security compliance.

Washington University seeks a Technical Support Specialist I to deliver high-volume Tier 1 desktop and service-desk support for faculty, staff and students on the Medical Campus.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Support-focused coordinator needed to manage incoming tickets and calls, perform quick resolutions, and route technical issues for a smoother help-desk experience in a hybrid Clearwater/Tampa Bay role.

WGU is hiring a Service Desk Technician I to deliver first-contact IT support and excellent customer service for its Salt Lake City office.

Provide Tier 1 IT support in a hybrid role for GHJ’s Downtown Los Angeles office, delivering timely troubleshooting, onboarding/offboarding, AV support, and excellent customer service for 250+ users.

Provide front-line Tier 1-2 IT support at Oracle Park for the San Francisco Giants, assisting with device setup, ticket triage, and end-user communication across a dynamic, team-oriented environment.

Fleetio seeks an Associate Customer Support Specialist to deliver exceptional tier 1 technical support and product guidance to users of its fleet management platform.

ComplexCare Solutions is hiring a remote Service Desk Analyst I to deliver phone-based technical support, incident resolution, and service request fulfillment for enterprise users.

TechFlow is hiring an overnight remote Service Support Representative to manage ticketing, validate reports, troubleshoot basic issues, and communicate directly with customers on a government contract.

Mitratech seeks a Technical Support Representative I to deliver timely, customer-focused support for its HR and compliance SaaS platform across phone, email, and chat.

Provide first-line remote IT support across the US, troubleshooting hardware, software, and network issues while delivering exceptional end-user service.

Connection is looking for an experienced IT Support Specialist to deliver L1/L2 service desk support, manage endpoints, and support M365 and AV systems in a hybrid King of Prussia role.

Provide bilingual Tier 1 SAP S/4HANA application support and troubleshoot technical issues for a global consumer electronics client at their Ridgefield Park site.

Lead the Service Desk team at Peraton in San Antonio, providing technical leadership, escalation management, and mentorship to Tier 1 desktop analysts.

Provide frontline, in-person desk-side IT support during a major post-implementation hypercare period to ensure smooth user adoption and rapid resolution of technical issues.

Provide expert-level application support for an AI-powered healthcare platform, troubleshooting issues, managing tickets, and working cross-functionally to improve the user experience.

Inspiroz is hiring a part-time School Technology Specialist in Chicago to provide on-site Tier 1/2 support, manage hardware and network installations, and coordinate closely with a remote service desk.