Tier 1 Support Jobs

Provide expert Tier 1 technical phone support for Intuitive's robotic systems, troubleshooting intraoperative and non-intraoperative issues and coordinating resolutions with field teams.

Abridge is seeking a detail-oriented Customer Support Specialist to deliver high-quality technical support and user advocacy for clinicians and individual users on an early-morning EST schedule.

Abridge seeks a detail-oriented Customer Support Specialist to deliver high-quality technical assistance and user advocacy on a remote, Monday–Friday 12:00 PM–9:00 PM EST schedule.

An education-focused EdTech company is hiring a remote Tier 1 Support Technician to handle Zendesk tickets, support calls, and day-to-day technical support for Focus School Software customers.

Children's Mercy is hiring a 3rd-shift Service Operations Associate Analyst to deliver onsite Tier 1 IT support, system monitoring, and strong customer service for hospital staff.

Plasmidsaurus is hiring a Customer Support Specialist to provide fast, accurate Tier 1 support and help scientists get the most from its DNA sequencing services.

TrueDialog is hiring an in-office Customer Support Specialist in Austin, TX or Southfield, MI to provide expert frontline support, onboarding, and troubleshooting for its enterprise SMS platform.

Lead daily Help Desk operations at Enterfusion’s downtown Orlando office by triaging tickets, delivering Tier 1 support, driving SLA execution, coordinating resources, and reporting to leadership.

Inspiroz is hiring an on-site School Technology Specialist in Washington, DC to deliver hands-on Tier 1/2 support, manage hardware and network maintenance, and act as the on-site liaison to our remote IT team for charter school partners.

Vasion is hiring a Tier 1 Product Support Engineer to deliver first-line technical support, document solutions, and ensure great customer experiences for its SaaS products.

Support Chime’s IT Support team in a hands-on, three-month helpdesk internship focused on Tier 1 troubleshooting, hardware setup, and basic IAM responsibilities at our San Francisco office.

Provide front-line email-based technical and usability support for a web application used by government clients, working remotely from within the contiguous United States for ~20 hours/week.

Provide hands-on desktop and phone support for Windows and macOS users, manage Active Directory tasks, and assist with hardware repairs and IT rollouts at Ascend Learning’s Leawood office.

Provide Tier 1 helpdesk support for Sharp Business Systems, troubleshooting Microsoft, desktop, and network issues for clients across the country.

Vasion is seeking a customer-focused Product Support Engineer (Tier 1) to troubleshoot tier-1 issues across software, integrations, and infrastructure and to deliver timely, empathetic support to customers and partners.

Help Desk Specialist needed to deliver Tier 1 technical support for DoD/IC clients while maintaining an active TS/SCI and following ENS help desk procedures.

Provide Tier 1 digital and networking support for Intuitive’s surgical technology products on a weekend-focused schedule, delivering timely troubleshooting, escalation, and excellent customer service.