IT Support Specialist
Overview
Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits.
Responsibilities
- Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting.
- Manage and maintain endpoints through Intune and patch management across Windows and Mac systems.
- Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence.
- Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability.
- Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings.
- Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation.
- Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations).
- Maintain accurate documentation of incidents, changes, resolutions, and escalations.
Min
USD $34.00/Hr.Max
USD $39.00/Hr.Qualifications
- 4+ years of hands-on IT support experience.
- Strong background in end-user support and service desk operations (Tier 1/Tier 2).
- Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications.
- Working knowledge of network fundamentals, Wi-Fi, and AV support.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment.
Average salary estimate
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As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, go...
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