Customer Success Analyst

The Customer Success Analyst supports data storytelling, project management, and customer engagement for a portfolio of customers, driving adoption and impactful use of the platform. This role contributes to profitable growth by driving customer satisfaction and increasing customers’ time to insights and decisions, which leads to revenue growth from existing customers.

About Epistemix

Epistemix empowers organizations to make smarter decisions by simulating real-world outcomes using synthetic populations. Our platform enables clients in healthcare, insurance, and government to analyze complex systems and human behavior, delivering actionable insights for critical challenges.

Our mission is to revolutionize decision-making through the use of synthetic populations and simulation, creating a positive impact on industry, government, and academia. Having secured Series A funding, we’re entering an exciting phase of growth and innovation. Join us to combine cutting-edge technology with a purpose-driven mission to make the world a better place.

Key Responsibilities

Support customers’ efforts to use our platform in ways that drive meaningful impact, including:

• Understand customer goals and support their efforts to develop actionable insights based on existing data and models

• Contribute to customer onboarding experiences and content, helping to ensure customers quickly achieve their first successes with the platform

• Contribute to project management for the team, ensuring timely delivery of high-quality work aligned with customer objectives

• Engage with customers to provide initial support and troubleshooting, escalating as needed

• Participate in reviews with customers to assess and enhance measurable impact

• Use platform tools to run simulations, generate visualizations, and create reports or dashboards tailored to customer needs (for premium support customers)

• Translate analytical results into clear, actionable stories to support decision-making, using presentations, dashboards, and map-based visualizations (for premium support customers)

• Share customer feedback with internal teams to support continuous improvement

Skills and Qualifications

• Commitment to understanding customer needs and contributing to their success

• Creative mindset with a passion for tackling challenging problems with data

• Strong communication and storytelling skills, with the ability to present insights clearly and persuasively

• Strong organizational and project management skills to handle multiple priorities effectively

• Familiarity with machine learning, data analysis, and predictive analytics, with a focus on interpreting and applying results

• Understanding of key concepts in the healthcare industry; prior experience in healthcare (broadly defined) strongly preferred

• Comfort working in a dynamic environment with evolving priorities and customer requirements

• Bachelor's degree in Epidemiology, Public Health, Statistics, Mathematics, Health Economics or similar field required

• Prior experience in an analytical or customer success role, preferably customer-facing

• Proficiency in data visualization tools such as Tableau, Power BI, or similar preferred

• Basic knowledge of SQL or Python is a plus but not required

• Must be legally authorized to work in the United States and not require employer sponsorship now or in the future.

Why Join Epistemix?

By joining Epistemix, you will become part of a collaborative and quickly growing team that values curiosity and creativity. We are fully remote, with team members in both the United States and Europe. Benefits include incentives such as our stock option program, flexible time off, eligibility for participating in the Epistemix Health and Welfare Program for employees in the United States, and the opportunity to apply your skill set to make an impact.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.