Customer Success Specialist
ABOUT GMR MARKETING
We are the Experience Agency Making Unforgettable Stories Born of Humanity
NOT JUST EXPERIENTIAL. EXPERIENCE.
The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.
NOT JUST TELLING. MAKING.
The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.
NOT JUST CONSUMERS. HUMANS.
It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.
As our Customer Success Specialist, you’ll create positive customer experience using your expert level knowledge of our software products. You will manage the critical guest and asset data that forms the backbone of our operations. You will address questions; help configure our software and work directly with customers to ensure successful end-to-end management from launch through to post-event reporting via our product solutions. Our products operate in support of data and asset management at some of the world’s largest events including the Super Bowl, the Olympic & Paralympic Games, FIFA World Cup, Formula 1 and more!
Please note this is a temporary position through July 2026.
REQUIRED SKILLS
- Customer Advocate. You’re a customer advocate always listening to new opportunities to improve our products. You will liaise with the Product Management and Engineering teams to remediate platform issues and provide clear, detailed descriptions of any problems customers are facing. You will also support customer integration and onboarding.
- Self-starter. You’re self-motivated, proactive, flexible, adaptable, resourceful and accountable.
- Technical expertise. You have experience supporting Saas software products. You are comfortable with HTML coding and API.
- Flexibility. Although we are a virtual-first team, you must be willing to travel for up to eight weeks during the summer of 2026. You also can adapt and respond to changes in a rapidly changing environment.
To view our compliance policies, please go to the main menu on our site GMR Marketing: Experience Marketing Agency.
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To delight clients by creating innovative solutions that drive their business.
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