Customer Service Trainer - job 1 of 3
Company Description
About Us – Property Soar
At Property Soar, we are committed to redefining success in the real estate and property management industry. With a results-driven approach and a passion for excellence, our team thrives on helping clients achieve their goals through strategic planning, reliable service, and leadership development. We believe in building strong internal teams to drive long-term growth and innovation in every market we serve.
Job Description
Job Description
We are seeking a Customer Service Trainer who will be responsible for developing and implementing training programs to enhance the skills and performance of our customer service team. The ideal candidate will have strong communication abilities, proven training experience, and a passion for helping others succeed. This role is key in ensuring our staff consistently delivers exceptional service to clients and tenants.
Responsibilities
Design and deliver training programs focused on customer service excellence
Conduct onboarding sessions for new hires and continuing education for current staff
Monitor employee performance and provide coaching and feedback
Develop training materials, manuals, and resources
Assess training effectiveness and adjust programs accordingly
Collaborate with management to identify training needs and improve customer satisfaction
Stay current with industry best practices and incorporate them into training
Qualifications
Qualifications
Proven experience as a trainer or in a customer service supervisory role
Strong presentation and communication skills
Knowledge of adult learning principles and instructional design
Excellent organizational and time management abilities
Ability to assess performance and give constructive feedback
Proficiency in MS Office and basic data reporting tools
Bachelor’s degree in Business, Communication, Human Resources, or a related field preferred
Additional Information
Benefits
Competitive salary: $57,000 - $63,000 per year
Career growth opportunities within the organization
Develop and refine leadership and training skills
Supportive and collaborative work environment
Monday to Friday schedule, 8-hour shifts
Professional development and training resources provided
Average salary estimate
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