Business Operations
Location: San Francisco (100% In-Office)
Experience: 2-4 years
Salary: $100K - $140K • Offers Equity
About Us
At Giga, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises.
Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.
With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.
Why Join Us?
Momentum: Be a part of a team that has seen validation from both customers and investors alike
Impact: Have a hand in key outcomes on this small team, by tackling new challenges daily
Growth: Fast-track your career and learn startup operations from the inside
About the Role
We’re looking for a high-potential BizOps candidate to work cross-functionally across the team. You’ll be the go-to person for solving problems, closing gaps, and making sure nothing falls through the cracks. This is a hands-on, high-visibility role with broad exposure to all areas of company building.
What You’ll Do:
Work on tech and product operations (i.e. quality assurance of our agents)
Help create and refine workflows to keep the team efficient and effective
Handle relationships with partners and third party service providers
Manage calendars, travel, and logistics for the leadership team
Jump in wherever needed and see projects through to completion
Who You Are / Must-Haves:
2–4 years of experience in operations, product ops, or a related field
Ready for a fast-paced environment—you’re energized by challenge
Clear communicator who can handle sensitive information with maturity
Solutions-first mindset; you spot and resolve issues quickly
Proactive and always willing to learn
Graduated from a Tier 1 university
Strong organizational skills
Perks & Benefits
Extremely competitive total compensation
Equinox membership
Wellness allowance
Full health, dental, and vision coverage
On-demand snacks, meals, and coffee to keep you fueled
Interview Process
Screening call w/ recruiting lead (20 min)
Intro call w/ Head of Ops (20 min)
Call w/ CEO (15 min)
In-office interview (full day)
Average salary estimate
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