Education Technology Administrator

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

The Education Technology Administrator is responsible for managing and optimizing the learning and knowledge platforms that support Product Enablement at Partech, including the Learning Management System (LMS) and internal/external Knowledge Bases. This role ensures the seamless delivery of digital learning experiences by maintaining platform performance, managing content standards and accessibility, and supporting user engagement through strategic configuration and support.

In this role, you will lead the administration of core enablement systems, drive adoption of Knowledge-Centered Service (KCS®) practices, and collaborate cross-functionally to deliver efficient, user-friendly learning and knowledge experiences. You will also serve as the primary point of contact for platform-related inquiries via the PAR Academy inbox and provide strategic input on trends and improvements in LMS and KB usage.

This is a high-impact opportunity to shape how knowledge and learning are delivered across the organization. You’ll work in a fast-paced, global environment where your technical expertise, attention to detail, and passion for enablement will help reduce support volume, improve onboarding, and accelerate employee and client ramp time. The role is remote and requires availability during U.S. business hours.

Position Location: Remote, United States

Reports To: Sr. Manager, Product Enablement

What We’re Looking For:

· Bachelor’s degree or equivalent experience in a technical or systems-related field

· 2+ years’ experience administering and supporting LMS, knowledge base platforms and/or managing digital knowledge tools

· Proficient in Microsoft Office Suite, especially Excel, Outlook, PowerPoint, Teams, and SharePoint

· Strong knowledge of KCS methodology and knowledge management technologies

· 3+ years’ experience in Customer Support or Operations, preferably in a global organization

· Experience in SaaS and/or restaurant industry preferred

Additional skills:

· Strong troubleshooting, problem-solving, and customer service abilities, especially in virtual environments

· Exceptional facilitation and support skills in virtual settings

· Effective verbal and written communication skills

· Highly organized, self-motivated, and able to manage multiple priorities and projects independently

· Demonstrates good judgment and performs well under pressure

· Familiarity with reporting and analytics tools to track learning and knowledge engagement

· Excels at cross-functional collaboration

· Flexible and adaptable to changing business needs

· Document and publish processes to SharePoint

· Effectively prioritize tasks and manage schedules to meet deadlines and support project goals with minimal supervision

· Collaborate with IT on establishing and configuring the tools needed to support the program

· Identify and train Knowledge Domain Experts within Support

Unleash your potential: What you will be doing and owning:

· Serve as the primary administrator for the Product Enablement platforms, including the Learning Management System (LMS) and Knowledge Base.

· Oversee platform performance, user experience, integrations, and ensure security and compliance.

· Configure and manage user roles, permissions, SSO, API connections, and security settings across all assigned platforms.

· Upload, update, archive, and maintain content across the LMS and knowledge base, ensuring version control and that all materials are accurate, relevant, accessible, and searchable.

· Design and maintain internal and customer-facing knowledge bases, leveraging team-generated content to ensure it is indexed and tagged.

· Maintain core knowledge practices including content standards, solution quality, and performance assessment plans.

· Drive adoption and continuous improvement of Knowledge-Centered Service (KCS®) practices and deliver KCS training.

· Provide strategic input and thought leadership around trends in how an LMS and a KB are structured and used to benefit users.

· Manage tools, metrics, releases, enhancements and reporting for program oversight, governance and enablement.

· Develop and distribute custom reports and dashboards to track usage, completion, effectiveness, and engagement, and implement automated reporting and data exports.

· Use surveys and embedded feedback tools to assess learning and knowledge impact and identify improvement opportunities.

· Troubleshoot technical LMS and Knowledge Base issues, providing user support and liaising with vendors for resolutions.

· Stay informed on system updates and releases; coordinate implementation of new features and enhancements across all platforms.

Interview Process:

Interview #1: Virtual Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Skills Assessment (Project)

Interview #4: Video Panel interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.