VP of Commercial Operations

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

Introduction:

The VP of Commercial Operations at Sword Health will play a critical leadership role in driving operational excellence and strategic initiatives within the Commercial organization. This role is responsible for leading the Commercial Operations function, ensuring the effective use of tools, data, and processes to optimize sales, customer success, and channel performance and to support the company’s growth objectives. The VP will work closely with senior leadership and cross-functional teams to align commercial operations with broader business goals, leveraging data-driven insights to drive continuous improvement and operational efficiency.

• Lead the development and execution of the overall sales operations strategy, ensuring alignment with Sword Health's business objectives and sales goals.
• Build a world-class team of operations professionals, investing in their growth and development to achieve world-class outcomes.
• Oversee the management and optimization of the CRM system, ensuring data integrity and the effective use of sales tools and processes.
• Drive the sales forecasting and planning process, collaborating with sales leadership to set accurate targets, quotas, and resource allocation.
• Develop and maintain advanced sales reporting and dashboards, providing key insights into sales performance, pipeline health, and other critical metrics to senior leadership.
• Optimize sales territories and resource allocation, using data-driven analysis to ensure balanced and effective coverage across markets.
• Collaborate closely with marketing, finance, customer success, and other departments to ensure alignment and support for sales initiatives.
• Lead strategic initiatives aimed at improving sales efficiency, process automation, and overall operational effectiveness.
• Manage and mentor a high-performing Sales Operations team, fostering a culture of continuous improvement and excellence.

• 10+ years of experience leading and scaling Sales or Commercial Operations in a fast-paced, high-growth environment.
• Strong CRM expertise, ideally with both Salesforce and HubSpot, and proven ability to optimize systems and data integrity.
• Deep experience in forecasting, planning, territory design, and performance management.
• Exceptional analytical skills with the ability to turn data into actionable insights and executive-ready recommendations.
• Proven success in cross-functional alignment across Sales, Marketing, Customer Success, and Finance.
• Strong understanding of revenue operations and full commercial funnel integration across teams.
• Proven ability to design and optimize compensation, quota, and performance frameworks.
• Experience supporting board and investor reporting, including commercial performance insights and presentations.
• Strong leadership skills and experience developing high-performing teams.

• Experience in the technology, enterprise software or digital health industry, with a deep understanding of the unique challenges and opportunities in these markets.
• A background in implementing and managing sales process automation tools and initiatives to drive operational efficiency.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity. A bright future at a promising high-tech startup company. Career development and growth, with a competitive salary. The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare. A flexible environment where you can control your hours (remotely) with unlimited vacation. Access to our health and well-being program (digital therapist sessions). Remote or Hybrid work policy.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.