Senior Solutions Enablement Manager - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

As a key member of ServiceNow’s Global Enablement team, the Senior Solutions Enablement Manager is responsible for designing, delivering, and optimizing learning experiences that empower our field organizations to sell with confidence, clarity, and buyer persona relevance. This role bridges product and persona acumen with enablement strategy, ensuring our sellers can articulate customer-specific value, navigate complex buying cycles, and drive growth across verticals. We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs. 

Key Responsibilities  

• Enablement Strategy & Execution  
  • Lead the development, execution, and measurement/assessment of solution learning strategies across field sales, including Account Executives and Solution Consultants. 
  • Showcase real-world AI-first approaches in our program content, experiences, and enablement materials to inspire adoption across our community. 
  • Apply frameworks, methodologies, and processes to deliver scalable, high-impact enablement programs.  
  • Partner with Role Excellence and Sales Onboarding teams to tailor learning plans for new hires and tenured sellers.  
• Cross-Functional Collaboration  
  • Collaborate with Product, Marketing, Sales, Customer Success, and Sales Leadership to align enablement with business priorities.  
  • Work closely with Instructional Design and Communications teams to build and launch multi-format content (eLearning, vILT, live facilitation).  
  • Engage regional Enablement Leads to ensure global consistency and local relevance.  
• Content Development & Delivery  
  • Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our curriculum. 
  • Translate product marketing and product management insights into field-ready enablement materials.  
  • Align enablement content with the ServiceNow sales processes and customer buying processes.  
  • Facilitate sessions and drive adoption of enablement tools and systems.  
• Program Optimization & Engagement  
  • Continuously refine enablement programs based on feedback, performance data, and evolving business needs.  
  • Design and execute learner engagement initiatives including contests, leaderboards, badging, and gamification.  
  • Monitor adoption metrics and learner outcomes to inform future iterations.  

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years in sales, sales enablement, product enablement, or product marketing roles. 
• Proven experience and knowledge of solution selling. 
• Proven experience in solutions enablement. 
• Strong understanding of product marketing, sales enablement methodologies, and learning best practices.   
• Demonstrated ability to develop and deliver enablement strategies that drive seller performance.   
• Exceptional communication and stakeholder management skills, including the ability to influence senior leadership.   
• Self-directed, proactive, and collaborative mindset with a growth orientation.   
• Comfortable working under pressure and managing multiple priorities.  

JV20

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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