Partner Manager - NYC

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

At ServiceNow, we believe in creating opportunities for people of all backgrounds to do their best work. We are building an AI-powered, partner-centric ecosystem—and we’re looking for a dynamic, relationship-driven Senior Partner Business Manager to help us drive strategic growth with our most impactful consulting and implementation partners.

What You’ll Get To Do In This Role:

· Partner Practice Development – Drive joint business planning, account alignment, and industry solution growth with your partners to fuel innovation and customer value.

· Strategic Planning & Investment – Guide partner goal setting, capacity models, and strategic investments to accelerate partner performance and ecosystem impact.

· Ecosystem Management & Collaboration – Lead readiness assessments, roadmap sessions, cross-functional engagement, and progress tracking across ecosystem health and tiering.

· Partner Governance & Performance – Create and manage execution plans, reporting dashboards, and regional/global interlocks to ensure continuous alignment and results.

· Joint GTM & Innovation – Collaborate with partners to co-create go-to-market strategies around key growth areas like AI, CRM, and digital transformation.

· Enablement & Capacity Building – Ensure partners have the right certifications, competencies, and co-delivery capabilities to ensure scalable, high-quality customer outcomes.

· Executive Engagement – Facilitate strategic QBRs, pipeline reviews, and executive briefings to align vision and priorities across teams.

· Marketing Collaboration – Partner with Marketing to design and execute joint campaigns, CxO events, and field activations that drive demand and thought leadership.

What Will Make You Successful:

We’re seeking someone who can lead with empathy, execute with precision, and inspire partnership excellence. If you don’t meet 100% of the criteria below, we still encourage you to apply—we’re excited by diverse perspectives and unconventional paths.

· Proven experience in partner management, alliances, channel sales, or strategic consulting—preferably in enterprise software, SaaS, or technology ecosystems.

· Strong business acumen with a passion for partner planning, performance management, and GTM alignment.

· Ability to communicate complex programs clearly and inclusively across diverse teams and stakeholders.

· Comfortable enabling and coaching partner leaders through structured enablement journeys and planning tools.

· Familiar with ecosystem tools and platforms like partner portals, dashboards, or co-sell workflows.

· Strategic thinker and collaborative doer, with a bias for action, accountability, and continuous learning.

· Enthusiastic relationship-builder with the ability to earn trust, influence outcomes, and work across functions.

· Travel flexibility (~20%) for strategic partner meetings, team offsites, and customer-facing engagements

·Must be local to NYC Hudson Yards office, hybrid flexible role

For positions in this location, we offer a base pay of $114,540 - $189,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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