Senior Staff Technical Program Manager | Security - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact   

What you get to do in this role: 

• Manage multiple large Security programs/projects, in enterprise environments delivering business applications for one or more departments from original business case through final implementation 
• Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints 
• Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors 
• Create status reporting to support project/program discussions at Steering Committee and Sponsor level 
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 
• Lead strategic planning efforts to develop and execute program management initiatives that support organizational objectives and drive long-term growth 
• Help streamline work process to improve efficiency and consistency 
• Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization 
• Drive crucial conversations with senior executives in Security and business to define strategic business case and measurable business outcomes 
• Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems 
• Develop standardized processes and methodologies for value driven program management 
• Guide teams and provide technical solutions while mitigating or removing hurdles / obstacles 
• Understand global cybersecurity themes, regulations, trends, tools, and terms 
• Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation and persuasion with demonstrated ability to partner with teams across the company  
• Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide 

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 12+ years of hands-on Program Management experience  
  6-8 years of Program Management experience within a large to medium-sized software company   
• Preferred candidate will have 4-5 years of experience with Security topics, compliance and managing security projects  
• Excellent organizational skills, solid attention to detail and proven project management skills  
• Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation and persuasion with demonstrated ability to partner with teams across the company 
• Exceptional relationship building skills, leading with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide 
• Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions  
• Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas  
• Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments  
• Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles  
• Experience overcoming project crisis  
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization  
• An understanding of global cybersecurity themes, regulations, trends, tools, and terms  

PREFERRED Experience:

• Active holder of one or more professional designations or accreditations in relevant field, e.g., Certified Program Mgmt. Professional (PMP); CSPO (product owner) or CSSM (Scrum Master); Lean Six Sigma (LSS) Green/Black Belt.  
• ServiceNow Platform experience  

#SecurityJobs 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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