Senior Technical Project Manager

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Technical Project Manager (TPM) focused on software development and delivery is responsible for overseeing the end-to-end execution of software projects, ensuring that development processes are efficient, technically sound, and aligned with product requirements. They translate business and product goals into detailed technical plans, working closely with IT and engineering teams to break down features into tasks, define architecture needs, manage dependencies, and ensure adherence to best practices in coding, testing, and integration. With a solid understanding of software development lifecycles—particularly Agile or DevOps frameworks—they coordinate sprints, track technical progress, identify architectural or performance risks, and help remove blockers that slow down engineering velocity and software releases.

In systems and software delivery, TPMs are responsible for orchestrating the smooth release of features and applications, from development through staging to production. TPMs plan release schedules, manage version control and rollout strategies, and ensure postrelease monitoring is in place for stability and performance. They collaborate with designers, QA, DevOps, and infrastructure teams to enable automated testing, continuous integration, and deployment pipelines are reliable and efficient. Their technicaloversight ensures that software is not only delivered on time but also scalable, secure, and maintainable—bridging execution and engineering excellence with reliable delivery.

Ensures delivery commitments are met

• Projects are delivered on time, within agreed scope, and to defined quality standards, reducing the cost of delays and rework.

• Stakeholder expectations are consistently met or exceeded through transparent communication and trust-based

relationships.

• Project progress and risks are visible to all relevant parties, enabling informed decision-making and early course correction.

• Cross-functional alignment reduces conflicting priorities and accelerates delivery of business benefits.

Drive Clarity and Alignment in project definition and requirements

• Proactively partner with business leads to uncover needs and address challenges, transforming vague or fragmented

requests

• Initiates IT projects aligned to business priorities

• New projects are initiated only when they have clear, validated business objectives, ensuring resources are invested in the

highest-value opportunities.

• Project scope, goals, and success criteria are explicitly tied to measurable business benefits, enabling clear success

evaluation.

• Delivery roadmaps and schedules support timely realization of business value, avoiding wasted investment from delays or

misalignment.

Maintains project stability and reduces delivery risk

• Risks, dependencies, and blockers are addressed early, preventing costly overruns or quality issues.

• Formal change management ensures scope changes support business goals without jeopardizing delivery timelines.

• Project budgets are managed to prevent overspend and optimize return on investment.

Manages software release cycles to maximize value delivery

• Releases are executed with minimal disruption, ensuring business operations remain stable during deployments.

• Feature updates reach users faster, increasing responsiveness to market and customer needs.

• Coordinated release planning optimizes development team capacity, avoiding bottlenecks and downtime.

Delivers high-value, business-driven features

• Released features directly address customer and business needs, driving measurable gains in adoption, efficiency, revenue,

or satisfaction.

• Prioritization ensures that the most impactful initiatives are delivered first, maximizing business benefit from available

resources.

Safeguards quality to protect business outcomes

• Delivered solutions meet acceptance criteria and technical standards, reducing post-release defects and operational

disruptions.

• Testing coverage ensures reliability, reducing the risk of outages, lost revenue, or reputational damage.

Drives and supports continuous improvement to increase future delivery speed and quality

• Process and tooling improvements result in faster delivery cycles and higher code quality over time.

• Adoption of engineering best practices increases maintainability, reduces defects, and lowers long-term technical debt.

• Teams are more productive and engaged due to streamlined workflows and fewer delivery obstacles

• Education & Background:
• Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
• 5+ years of experience in an IT or Software Development Project or hybrid cross-functional role (BA/QA/PM) within a software development environment.
• Expert understanding and approach to applying best practices in Agile, Waterfall, hybrid and other project management methodologies
• Proven experience working in early-stage or fast-evolving teams; comfortable in environments with evolving roles and nascent processes.
• Experience implementing change and process improvements
• Minimum 5–7 years experience in managing technology projects, preferably within complex or enterprise environments.
• At least 3 years in a leadership or team lead role, managing technology teams
• Proven track record in prioritization frameworks, risk management, and facilitating cross-functional decision-making.

• Certifications & Development (Advantageous)
• Relevant professional certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), or Agile certifications are highly desirable.
• PMP (Project Management Professional) — Widely recognized certification that complements BA skills with project leadership and delivery management expertise.
• PRINCE2 Practitioner — Especially relevant in regions or organizations using PRINCE2 methodology for project management.
• Certified ScrumMaster (CSM) — Helps BAs understand Agile Scrum team roles and ceremonies to better collaborate with development teams
• 
  

• Technical Acumen: Demonstrates a working knowledge of software architecture, development processes, and tools. Engages confidently with engineers, asks the right technical questions, and grasps the impact of technical decisions on delivery timelines. Enables credible leadership in technical discussions and ensures alignment between implementation and product goals.

• Structured Planning and Execution: Organises complex software projects into clear, executable plans with defined milestones, owners, and timelines. Tracks progress rigorously and adjusts based on changing circumstances. Keeps development focused and delivery predictable, even when priorities shift, or issues arise.

• Delivery Ownership: Takes full accountability for the end-to-end delivery process—ensuring environments, releases, and testing pipelines are production-ready. Acts as the central coordinator during deployments. Ensures reliable, scalable, and timely software releases with minimal production disruption.

• Collaborative Leadership: Builds strong relationships with engineering, QA, product, and design teams. Facilitates consensus, encourages shared accountability, and manages conflicts constructively.
• Enables effective cross-functional collaboration, especially in fast-paced or distributed teams.

• Decisiveness Under Uncertainty: Assesses incomplete or conflicting information and makes timely decisions to move projects forward. Balances short-term delivery needs with long-term technical sustainability. Prevents analysis paralysis and keeps teams focused and productive during ambiguity or change.

• Continuous Improvement Mindset: Regularly reviews delivery metrics, retrospectives, and team feedback to identify process gaps. Takes initiative to streamline workflows, improve velocity, and reduce waste.
• Drives ongoing efficiency gains and fosters a culture of learning and improvement.

• Exceptional skills in facilitating collaboration: Exceptional in establishing consensus, managing conflicting interests, and driving consensus across business and technical teams. Excellent communication skills, with the proficiency to engage stakeholders at all levels.

• Proactive mindset with a focus on risk identification, mitigation, and delivery excellence: Highly organized, detail-oriented, ability to manage and document project charters, Gantt charts, project requirements etc. Proactive in identifying risks and dependencies early, facilitating trade-off analysis, escalation, and mitigation to ensure smooth deliver.

• Expert in the use of PM Tooling: High proficiency in using project management tools such as Jira, MS Project, and Asana.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.