Senior Customer Success Manager (Remote - US)

This position is posted by Jobgether on behalf of Orum. We are currently looking for a Senior Customer Success Manager in the United States.

This role is perfect for a customer-focused professional who thrives on building strong relationships and driving measurable outcomes. As a Senior Customer Success Manager, you will own the full post-sale journey, from onboarding and adoption to expansion and renewals, ensuring customers consistently realize value from their solutions. You will act as a trusted advisor, collaborating with cross-functional teams to understand customer goals, design success plans, and proactively address challenges. Success in this role is measured by the impact you create for your clients, helping them achieve growth and operational excellence while strengthening long-term partnerships. This position offers the opportunity to work remotely while contributing to high-performing, mission-driven teams.

Accountabilities

In this role, you will:

• Serve as the primary post-sale point of contact for a portfolio of customers, guiding them through onboarding, adoption, and ongoing engagement.
• Build deep relationships with key stakeholders, including executives, to drive strategic alignment and customer outcomes.
• Proactively identify risks and work with internal teams to implement solutions that ensure success.
• Deliver tailored guidance, best practices, and training to help customers fully leverage their solutions.
• Monitor customer health, providing regular updates and insights to internal and external stakeholders.
• Manage account growth and retention, including expansion opportunities and contract renewals.

Develop internal and external resources such as success stories, onboarding templates, and playbooks to enhance the customer experience

The ideal candidate will have:

• 5+ years of experience in Customer Success within a B2B SaaS environment.
• Proven success managing enterprise-level accounts and driving measurable customer outcomes.
• Excellent written and verbal communication skills in English, with the ability to influence stakeholders at all levels.
• Strong analytical skills, with experience using data to guide strategic decisions and measure success.
• Hands-on experience with customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, HubSpot).
• Ability to work independently, navigate ambiguity, and proactively execute initiatives in a fast-moving environment.
• Deep understanding of the customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Must reside in the United States and work within PT–ET core hours.

Nice to Have:

• Background in Sales Development or related sales functions.

This role offers:

• Flexible work location anywhere in the United States.
• Flexible vacation policy and special company days off.
• Comprehensive healthcare coverage, including medical, dental, and vision plans, with 90% coverage for employees and dependents.
• Parental leave and life insurance, including accidental death and disability coverage.
• Meaningful stock options.
• $1,000 equipment reimbursement for work-related items and a company laptop.
• Company retreats and in-person meetups.
• Employee Resource Groups, including Women of Orum (WOO).
• A supportive, remote-first, and high-performing company culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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