Account Manager – Digital & Web Experience

About us:

Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and “thinking outside the box.”

Our Core Values:

Pursuit of Excellence: We are extremely competitive, ambitious, and driven to be exceptional – as individuals, teams, and as an organization. There is no standard high enough and we will never settle. We aspire to attract, retain, and empower the very best people.

Startup Mentality: Outliant began with 5 startup founders, and startup culture is deep in our DNA. It’s a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. We are in the early chapters of our journey.

World-Class Remote Collaboration: Outliant is (and always has been) a 100% remote company – we have no offices and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure.

About the role:

We are looking for an experienced Account Manager to act as the main point of contact and trusted advisor for our clients. This role focuses on building strong, long-term relationships, ensuring client satisfaction, and identifying growth opportunities. You will collaborate closely with clients to understand their business goals and ensure our products and services deliver maximum value for them.

Seniority Level: Senior

Responsibilities:

• Manage and nurture strategic client relationships, acting as their main point of contact and trusted advisor.

• Collaborate closely with clients to understand and define their business goals, technology needs, and growth opportunities.

• Provide guidance on how our solutions can help them achieve their business goals and customer acquisition strategies.

• Develop and maintain detailed account plans that highlight growth areas, upsell opportunities, and collaborative initiatives.

• Act as a strategic partner to the client, communicating effectively with stakeholders at different levels.

• Align internal teams (sales, development, strategy) around the client's priorities and changing needs.

• Anticipate market trends and client challenges to proactively recommend solutions.

• Foster long-term trust and position the company as an indispensable strategic partner for the client's success.

Requirements:

• 5+ years of experience in Account Management, Customer Success, or similar roles, preferably in digital agencies or technology companies.

• Demonstrated experience in managing and growing relationships with strategic clients.

• Proven success in identifying growth and upsell opportunities within existing accounts.

• Familiarity with digital marketing tools and platforms (e.g., CMS, Analytics, CRM, marketing automation).

• Ability to influence and coordinate both internal teams and external stakeholders.

• Comfortable working in agile, fast-paced environments with cross-functional teams.

• Solid knowledge of web technologies and digital customer acquisition models.

• Proven track record of advising and managing relationships with mid and senior-level stakeholders.

• Strong business acumen and strategic thinking skills.

• Exceptional communication, presentation, and interpersonal skills.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Paid Time Off

• Non-working holidays per country of residence

• Medical/ Dental / Vision insurance (US-W2)

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected].

Please be assured that we are fully committed to maintaining integrity in our hiring process.