Strategic Customer Success Manager - job 1 of 2
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
- Serve as a mentor to the wider Customer Success teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%.
An ideal candidate also has:
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Ability to thrive n an unstructured, fast-paced, and change-heavy environment
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Samsara is hiring Summer 2026 Software Engineering Interns to contribute to scalable IoT systems, user-facing applications, mobile infrastructure, or embedded device software with meaningful ownership from day one.
Lead and develop a high-performing Account Development team at Samsara to accelerate outbound pipeline generation and scale sales development best practices.
Lead a team of Renewal Specialist Admins and manage the end-to-end administrative processes for customer renewals, quotes, and opportunity hygiene in a hybrid role based in the greater Tampa Bay area.
Lead Saviynt’s scaled Customer Success strategy and operations for high-volume SMB/commercial accounts, building tech-touch programs and a team to drive retention, adoption, and NRR/GRR improvements.
Account Manager based in NYC responsible for account health, machine installations and level-1.5 support, and driving beverage sales across foodservice and enterprise customers.
Podium Education is hiring a Partner Success Manager to steward a portfolio of university partners, optimize delivery and engagement, and drive renewals through data-informed partnership management.
Onebrief is hiring an Operations Manager to serve as the primary customer lead at I MEF in San Diego, expanding product adoption, supporting exercises and incidents, and representing user needs to product and engineering teams.
StackAdapt is hiring a Rockies-based Programmatic Account Manager to own client portfolios, optimize DSP campaigns, and drive retention and account growth.
NIQ is hiring a Client Manager in Retail Analytics to manage client relationships, deliver pricing and promotion insights, and drive measurable outcomes using NIQ's data and platforms.
Grammarly is seeking an experienced Senior Customer Success Manager to lead enterprise education accounts, maximize adoption of AI writing tools, and drive renewals and expansion.
Experienced education sales professional sought to manage renewals and expand adoption of NWEA assessment solutions across New York-area districts in a remote Senior Account Manager role with significant travel.
Lead programmatic campaign strategy and client success for a portfolio of advertisers using StackAdapt’s DSP, combining RTB expertise with consultative client management to maximize campaign ROI.
FSSI, an employee-owned document services leader, is hiring a Technical Account Representative in Santa Ana to manage client relationships, coordinate technical implementations, and support production workflows (hybrid after training).
Serve as the primary client advocate at Anchorage Digital, managing white-glove onboarding and ongoing operational support for institutional clients while driving product and process improvements.
Lead a high-performing client services team at StackAdapt to deliver strategic programmatic advertising solutions and drive long-term client growth across a U.S. territory.
Samsara is a leading software company that offers a platform providing AI safety programs, real-time visibility, workflows, reporting, and an ecosystem of integrations to connect the operations that power the economy.
36 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
