Account Manager - New York

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Job Summary:

We are currently seeking an enthusiastic and customer-centric Account Manager to join our team in New York City, NY . This blended role will allow you to pursue quality customer relationships in tandem with installation and launch of the program. You will be responsible for managing our combination of accounts spread across food service, enterprise, quick service, and small business accounts, ensuring customer satisfaction, preventing churn and driving drink sales. Your performance will be primarily measured by machine uptime and the volume of drink sales.

Key Responsibilities:

• Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition. 
• Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking. 
• Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures. 
• Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business. 
• Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery.
• Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team.  In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages! 
• Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team.
• Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations
• Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders.

Skills:

• Natural communicator. Written and verbal communication catered to each audience, frontline, management and ownership. The ability to interact with and clearly present information to all levels of operations and management. 
• Obsessed with organization, with superior time management; The ability to work from anywhere over slack, email, cell phone and video calls, with all levels of leadership. 
• Stay in the know: Advanced knowledge of the full life cycle of product development; Equally comfortable with big picture strategic planning and the details of tactical execution and have no trouble switching between macro and micro views. 
• Process oriented: Plan and manage product development stages while developing and documenting workflow processes.

Minimum Qualifications:

• High school diploma required.
• Must reside in the New York City metropolitan area.
• Dual language preferred: English and Mandarin.
• 2-5 years of experience in a technical support, service operations, account management or field service role. Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred
• Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations.
• The ability to adapt to fast changing environments.
• Familiarity with Business travel, Slack, Salesforce, and ClickUp.
• Ability to travel regionally as required to support assigned accounts.
• Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts.
• Implement measures to reduce churn rate and retain existing accounts.
• Regularly update clients on the latest products and services or advice on menu to increase drink sales.

• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets.
• Knowledge of the restaurant industry, including trends, challenges, and best practices.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Salary: $75,000 - 80,000

Benefits:

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
• 15 PTO days, 7 sick days, and 14 holidays
• Wellness Benefits
• Cell Phone and Internet reimbursement
• 401K
• Access to local NYC Office
• OTE: Commission Bonus