Associate Director, Client Partnerships

About Avalere Health

At Avalere Health, we are powered by a single, unifying mission to make EVERY PATIENT POSSIBLE. Our three capabilities – Advisory, Medical, and Marketing – move as one, seamlessly collaborating to ensure every patient is identified, supported, treated, and cared for, equally.  

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.  

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. 

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.  

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the Role

The Associate Director, Client Partnerships, leads Account Handling teams to deliver exceptional client service, foster a positive and supportive team culture, and drive business growth. They act as a trusted partner to clients, embodying agency values, and working closely with senior leadership to ensure the agency’s strategic objectives are met. This is a pivotal role in nurturing talent, maintaining high standards of work, and ensuring financial targets are achieved.

What you'll do

Client Service

- Lead Account Handling teams to deliver outstanding client service

- Understand all accounts within the business unit and develop tailored strategies

- Act as the senior lead for business within the unit; accountable for profitability, effectiveness, and efficiency

- Develop strong client relationships and act as brand guardian across accounts

People Management

- Oversee development plans for all team members; support their growth and wellbeing

- Train and support Account Directors (ADs) in line management responsibilities

- Identify training needs and resolve issues in collaboration with Director of Client Partnerships

- Lead recruitment efforts for your business unit; participate actively in hiring processes

Team Leadership

- Run cross-functional brand teams to ensure delivery of best-in-class work

- Empower team members to take ownership of tasks/problems

- Create clear client development plans that encourage cross-departmental involvement

Trusted Partnership

- Serve as a consultant-level partner for clients; build relationships based on trust and respect

- Manage and resolve client conflicts effectively

- Guide teams to achieve similar levels of trust with clients

Leadership & Agency Culture

- Set an example for professional conduct internally and externally

- Collaborate with Directors, other BUDs, ADs, and departmental leads to maintain high service standards

- Make decisions/recommendations that improve agency processes

Business Management

- Deliver annual new business/organic growth targets for the unit; contribute to overall agency targets.

- Lead pitch teams with a track record of successful conversions

- Ensure revenue delivery within profit margins; manage financial reporting/forecasting with Directors/finance team

Culture Building

- Contribute positively to agency culture; support implementation of business plans/initiatives

- Enhance external presence/voice of the agency

About you

- Excellent leadership abilities

- High integrity

- Strong emotional intelligence

- Outstanding interpersonal & people management skills

- Advanced financial acumen

- Proven ability to form trusted partnerships at all seniority levels

- Demonstrated success in growing/delivering business & winning pitches

- Experience running successful teams of varying sizes/seniority mixes

- Ability to inspire/motivate others

What we can offer

You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. 

Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.  

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.