About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

You will join the wider Go-to-Market team at incident.io, and be amongst seasoned SaaS GTM professionals who thrive on building enduring organizations.

We’re looking for a Sales Enablement Manager to build, deliver, and continuously improve enablement programs that make our sales team unstoppable. You’ll partner closely with sales leadership, product, and marketing to equip Account Executives and Account Managers with the knowledge, skills, and tools they need to consistently succeed.

This is a hands-on role: you’ll design onboarding, create playbooks, run training, and set up processes from scratch. You’ll also lay the foundation for a scalable enablement function that can grow with the business.

What you’ll be doing:

• Design structured onboarding programs that ramp new hires to productivity quickly and build ongoing learning paths for tenured sellers (advanced discovery, negotiation, storytelling, deal strategy).

• Create and maintain sales playbooks, talk tracks, and battlecards tailored to buyer personas and competitive landscape. Partner with marketing and product to ensure messaging is clear, consistent, and actionable.

• Recommend and implement appropriate tooling to help drive enablement at incident.io. Drive adoption and best-practice use of sales tools (CRM, Gong, Outreach, etc.) and work with the wider RevOps to streamline workflows and reduce friction in the sales cycle.

• Run live training, role-plays, and workshops. Partner with frontline managers on call coaching, deal reviews, and feedback loops.

• Define enablement KPIs (ramp time, win rates, attainment, pipeline conversion) and continuously measure impact and refine programs based on performance data.

What experience you need to be successful:

• Proven track record of designing and scaling enablement programs at a high-growth SaaS company

• Strong facilitation and coaching skills with the ability to influence both new and experienced sellers

• Excellent communication skills and ability to translate technical product concepts into compelling sales narratives

• Builder and operator mindset with experience creating programs from scratch and familiarity with tools like Salesforce, Gong, Notion, and LMS platforms

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k