Senior Veterinary Outreach Specialist

Veterinary Outreach Specialist

Schedule: Full-Time (40 hours per week)
Classification: Exempt
Location: Remote with up to 75% travel
Salary: $70,000 -80,000 + Performance Incentive

About Heartstrings Pet Hospice

Heartstrings Pet Hospice is a rapidly growing, 100% privately owned national veterinary practice dedicated exclusively to in-home end-of-life care for pets. We believe every family deserves to say goodbye to their beloved companion with compassion, dignity, and respect—in the comfort of home.

Operating in markets across the United States, our compassionate veterinarians and care teams provide in-home euthanasia, hospice and palliative care, aftercare coordination, and grief support for pet families navigating one of life’s hardest moments.

Position Summary

Heartstrings Pet Hospice is seeking an empathetic, relationship-driven, and highly motivated individual to join our team as a Veterinary Outreach Specialist.

In this role, you will serve as the primary ambassador for Heartstrings within the veterinary and pet care community—building meaningful relationships with veterinary hospitals, urgent care centers, and emergency animal hospitals to increase awareness and trust in our services.

Our goal is to educate and gain the trust of the veterinary community so that these hospitals exclusively recommend Heartstrings Pet Hospice as their preferred end-of-life specialty partner. You will also collaborate closely with our Chief Marketing Officer (CMO) to identify key opportunities, foster management-level partnerships, and establish Heartstrings as the recognized national leader in in-home end-of-life veterinary care.

This position is ideal for someone passionate about animals, emotionally intelligent, and eager to make a meaningful impact by strengthening relationships and expanding awareness across the veterinary industry.

Key Responsibilities

• Travel (up to 75%) to veterinary hospitals, urgent care facilities, and emergency clinics nationwide to represent Heartstrings Pet Hospice.
• Educate and build trust within the veterinary, urgent care, and animal ER communities to encourage exclusive recommendation of Heartstrings as their preferred end-of-life specialty partner.
• Collaborate closely with the Chief Marketing Officer to identify high-value partnerships, develop long-term management-level relationships, and create strategic outreach initiatives.
• Build and nurture strong relationships with veterinarians, practice managers, technicians, and clinic leadership to establish Heartstrings as the go-to partner for end-of-life care referrals.
• Present Heartstrings’ services and educational materials to veterinary professionals, associations, and community organizations in both new and established markets.
• Attend and represent Heartstrings at regional and national veterinary conferences, trade shows, and community events.
• Leverage virtual meetings, digital outreach, and social media engagement to strengthen partnerships and maintain relationships between visits.
• Provide actionable feedback to the Heartstrings leadership and marketing teams regarding trends, opportunities, and regional dynamics.
• Track and report on outreach activities, event results, and relationship-building metrics using CRM and reporting systems.

Experience, Education & Skills

• Minimum 2 years of veterinary industry experience in sales, outreach, or relationship management required.
• Bachelor’s degree or equivalent combination of education and relevant experience preferred.
• Must live within 45 minutes of a major airport and be willing to travel frequently (up to 75%).
• Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences.
• Strong professional presence and relationship-building ability across all levels of veterinary and hospital leadership.
• Excellent organizational, prioritization, and self-management skills.
• Comfortable working independently in a remote environment.
• Proficiency with Microsoft 365, Google Workspace, and CRM tools; ability to learn company platforms.
• Confident, empathetic, and mission-driven with strong listening and critical thinking skills.

Compensation & Benefits

• Salary: $70,000-80,000 annually (commensurate with experience)
• Performance Incentive Program
• Medical, Dental, and Vision Insurance
• 401(k) Plan with Employer Match
• Paid Time Off (PTO)
• Paid Parental and Bereavement Leave
• Short- and Long-Term Disability Insurance
• Employer-Paid Life Insurance
• Pet Care and Pet Insurance Discounts
• Ongoing Training & Professional Development Opportunities

Experience, Education & Requirements

• Minimum of 2 years of professional experience in veterinary industry outreach, relationship management, or sales, with a demonstrated ability to build strong and lasting partnerships.
• Exceptional communication skills — both oral and written — with the ability to tailor messages effectively to a variety of audiences including veterinarians, practice managers, and hospital executives.
• Proven interpersonal and relationship-building abilities, with confidence engaging veterinary professionals, urgent care leadership, and animal ER hospital teams.
• Highly organized and self-directed, with strong prioritization and time management skills to balance travel, follow-ups, and virtual engagement across multiple markets.
• Independent, confident thinker and proactive self-starter who thrives in a fast-paced, entrepreneurial environment with limited supervision.
• Collaborative team player, motivated by mission-driven work and committed to representing Heartstrings’ values of Compassion, Dignity, and Respect in every interaction.
• Strong listening, empathy, and critical-thinking skills, with the ability to understand client and partner needs and respond thoughtfully.
• Comfortable working remotely and maintaining accountability through communication and documentation.
• Technically proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint), Google Workspace (Drive, Gmail, Calendar, Sheets), and CRM platforms; ability to quickly learn company systems and digital tools.
• Willingness and ability to travel up to 75%, including occasional evenings and weekends for events, conferences, and outreach opportunities.
• Must live within 45 minutes of a major airport to ensure efficient travel to assigned regions.
• Leadership presence and ability to represent Heartstrings with professionalism, empathy, and credibility at all levels of the veterinary community.