Junior Account Manager

HighlightTA is the on-demand talent team for Q4.

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors—all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities—all while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the Role

We’re transforming the industry with our SaaS solutions and looking for a Junior Account Manager to help us retain and grow our customer base. You’ll manage renewals, retention, and expansion of a book of business, working closely with a CSM partner to provide best-in-class training and care.

You’re both a hunter and a farmer—maintaining strong relationships and uncovering all the areas where we can provide additional value for our customers. Across your assigned portfolio, you will manage the overall economic relationship with your customers, ensuring they remain within the Q4 franchise while proactively driving outreach to expand the value they receive from our unrivaled product suite.

What You’ll Do

• Retention: Proactively connect with customers to understand their evolving business needs and ensure Q4 remains their choice for Investor Relations solutions. Partner with your CSM to understand customer sentiment, overcome challenges, and prepare business cases for retention.
  

• Renewals: Own the renewals process, including negotiations, solutioning, and contracting. Deeply understand our product offerings and pricing, and work with your customers to extend their commitments for maximum value and duration.
  

• Expansion: Identify and pursue the highest-value expansion opportunities within your assigned book of business. Engage customers to demonstrate the value and ROI of expanding their Investor Relations spend with Q4. Tailor your outreach throughout the quarter to match customer needs and maximize new bookings.
  

• Voice of the Customer: Bring actionable feedback from customer conversations back to the organization, including competitive information, pricing insights, product needs, and investor relations trends.

What We’re Looking For

• Bachelor’s degree or equivalent experience

• Minimum of 2 years’ proven success in sales or business development, ideally in a SaaS-based environment

• Strong listening and deduction skills with the ability to identify obstacles or opportunities in customer conversations

• Knowledge of how to uncover opportunities and build a sales pipeline

• Strong negotiation skills and the ability to build and present business cases both internally and externally

• Demonstrated hustle, high outreach activity, and strong contact and conversion rates

• Ability to manage a busy calendar and engage with customers every quarter

• Experience using Salesforce, SalesLoft, Gong, and LinkedIn Sales Navigator

  
  

Additional Skills

• Proven ability to foster collaboration across departments

• Strong sense of accountability and ownership over team success and product quality

• Highly motivated, self-confident, and driven to achieve exceptional results

• Resourceful and creative in prospect identification and opportunity generation

• Experience in a fast-paced startup environment

• Self-starter with a “can-do” mentality

• Service-oriented approach for fostering positive relationships with internal and external stakeholders

  
  

Location

• This role is remote and open to candidates located in the United States only.

  
  

Why Q4?

We offer a variety of benefits to ensure you can always work hard and have fun:

• Peace of Mind & Family: Flexible benefit plans, wellness, lifestyle, and parental leave top-up for growing families
  

• Wellness & Life: Flexible paid time off, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
  

• Unlock Your Potential: Learning allowance, mentorship, leadership forums, and gig programs

  
  

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure you check every box? Apply anyway—we’d love to talk and see if you’re a great fit!

Should you require accommodations at any stage of the interview process, please let our Recruitment team know.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. Every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Q4’s growth.

Connect with us and learn more:
HighlightTA on LinkedIn