Account Executive - Strategic - job 1 of 3

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

As an Account Executive, Strategic, you will be a key driver in expanding Freshworks’ footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders, delivering customized ITSM and EX solutions, and empowering enterprises to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement.
• Stakeholder Management: Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles.
• Customized Engagements: Create and present compelling value propositions that align with enterprise customer goals and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.

Experience:

• 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.

Expertise:

• Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency.
• Hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement.

Skills:

• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

Traits:

• Collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.

Mindset:

• Customer-centric with a passion for empowering enterprises through transformative software solutions.

The annual base salary range for this position is $127,800 — $183,655 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.