Manager, Mid-Market Sales

About Assembled

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

The Role

We're looking for a Manager, Mid-Market Sales to help lead and scale our growing mid-market sales team at Assembled. This leader will be hiring and leading a net-new team of Account Executives while also actively working deals alongside them. As an early sales-leader at Assembled, you use your experience and learnings from the field to help us develop our go-to-market playbook, coach your team to success, and improve our operational processes as we scale.

This is a unique opportunity to join a fast-growing AI startup, build and mentor a high-performing team, and make a significant impact on the growth of the company. You'll work cross-functionally with Marketing, Customer Success, Product, and Engineering to ensure we're delivering exceptional value to our mid-market customers.

This role is based out of our San Francisco or New York City office and will require coming in office on Mondays and Thursdays.

Responsibilities

• Hire, train, and develop top Mid-Market AEs while fostering a high-performance and collaborative culture.

• Participate actively in prospect meetings alongside your team

• Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.

• Identify and capitalize on new market opportunities, driving Assembled’s continued product expansion into new markets

• Bring creative solutions to complex challenges, iterating on our sales process as we scale

• Build pipeline through creative outbound strategies and in partnership with Marketing, SDR and Partnership teams

About You

• 3+ years of management experience leading sales teams within a SaaS company with a track record of consistent quota attainment

• Based in San Francisco or New York City with ability to be in-office on Mondays and Thursdays (hybrid)

• Proven track record of leading Mid-Market sales teams to consistently meet and exceed goals while also contributing to deal execution

• Strong track record of recruiting, retaining, and developing top account executives

• Familiarity with Command of the Message, MEDDIC, or similar value selling methodologies

• Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment