Starlink Enterprise Account Manager, Latin America
Skills
- Fluent English and Portuguese (required); strong written/verbal Spanish preferred
- 3+ years account management, customer success, or business operations experience
- Experience working with enterprise customers in Latin America
- Experience handling invoicing, collections, customs, and regional tax/regulatory issues
- Strong stakeholder management and executive-level communication
- Comfortable with contract terms, commercial decision-making, and issue escalation
- Detail-oriented with strong process and project ownership
Responsibilities
- Own the customer lifecycle for a portfolio of enterprise channel partners across Latin America from onboarding and activation through retention, collections, and growth
- Monitor revenue, past dues, and pipeline; identify risks and opportunities and recommend actions to close gaps
- Manage complex operational workflows including large hardware orders, invoicing accuracy, payment collections, customs clearance, and regional regulatory/tax compliance
- Build and maintain trusted executive relationships with customer stakeholders (C-level, regulators, technical leads)
- Recommend and lead process and tool improvements to streamline account workflows and reduce friction
- Serve as a regional subject matter expert; coach peers on market dynamics, compliance nuances, and best practices
- Coordinate cross-functional teams internally to resolve escalations and ensure contract terms are fulfilled
Education
- Bachelor’s degree OR
- High school diploma/equivalency plus 5+ years of relevant professional experience
Benefits
- Base pay range $110,000–$150,000 per year
- Eligibility for long-term incentives (stock, options, or cash awards) and discretionary bonuses
- Employee Stock Purchase Plan (ESPP)
- Medical, vision, and dental coverage
- 401(k) retirement plan
- Short and long-term disability insurance and life insurance
- Paid parental leave
- Approximately 3 weeks paid vacation and 10+ paid holidays per year
- Paid sick leave per company policy and various employee discounts/perks
Average salary estimate
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