Senior Account Supervisor, Health Digital - job 1 of 3

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. 

Edelman has an opportunity for an Account Supervisor to join our talented and award-winning digital health team in our Washington, D.C., New York, Chicago, Dallas, or Atlanta offices. In this role, you will have the opportunity to help a global pharmaceutical company communicate with healthcare professionals, policymakers, and other health stakeholders about innovative products that have a profound effect on people’s lives. You will plan and manage digital communications and marketing techniques to help clients achieve their objectives.

Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. We’re passionate, unconventional, and driven by a desire to do the best work possible. We get results for our clients. We also laugh a lot. Every day. And we’d love for you to join us.

What You'll Do

This role will support a global pharmaceutical client and partner with and report up into the SVP, Digital Health, in tackling the day-to-day client needs and bringing a digital perspective to internal and client-facing conversations – having a point of view and ability to educate colleagues and clients with kindness and enthusiasm is key. 

• Oversee operational performance of accounts, ensuring quality work, deadline and budget adherence
• Play major role in creation of digital communications plans and goals; manage against them
• Serve as daily client contact and act as client lead when appropriate, address client issues thoughtfully and effectively
• Consistently produce high quality external digital content
• Build relationships with internal specialists (paid media, content, creative, planning, analytics etc.) and senior stakeholders to meet client needs
• Partner with creative counterparts to ensure content is designed to perform and resonate with our target audiences, particularly on social media
• Dive deep into niche subject matter on behalf of clients and industries in pursuit of data, insights and actions that help will distinguish our work
• Harness the power of data and measurement tools in evaluating digital ecosystems
• Understand measurement and KPIs to ensure programs are being executed and performing against the best measures of success
• Monitor social conversation around clients’ products and provide response recommendations
• Partner with paid media and analytics teams to develop, launch, monitor and report on several paid social campaigns
• Champion projects from start to finish with a results-driven mindset in pursuit of strong business results for clients
• Provide excellent client service support: drive conversations, meet deadlines, troubleshoot challenges
• Participate in client(s) annual communication and marketing planning process, bringing new, ideas and fresh approaches to grow and strategically support their business
• Identify potential client growth opportunities within the digital space and empower the team to execute on those growth opportunities

• At least 6+ years of relevant experience in Digital-related Marketing and/or related fields
• A bachelor’s degree or equivalent work experience

• Pharmaceutical experience
• Passion for and curiosity in healthcare; familiarity with healthcare industry trends/regulations as it pertains to digital projects
• Healthcare Provider communications experience
• Strong grasp of all basic social media and digital marketing channels and tools including platform specific nuances and requirements and platform updates
• Willingness to work in a fast-paced agency environment managing multiple projects at once while keeping teams on track with timeline development and management
• Experience in managing client and vendor communications and relationships and executing campaigns on both a small and large scale with results to prove it
• Build relationships with clients and colleagues at all levels and across teams
• Willingness to collaborate across internal, external and client-side resources
• Comfort with managing-up and navigating complex internal and external relationships
• Experience with paid social, email marketing, marketing automation tools, and/or SEO
• Proactive attitude with a commitment to continuous learning through various training and new project opportunities
• Expert in latest digital content formats and best practices to translate content strategies effectively within the digital ecosystem

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing. 

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.