Technical Account Manager
Skills
- Deep technical acumen in enterprise SaaS platforms
- Experience with secure authentication and user provisioning (SAML/SSO, SCIM)
- Strong troubleshooting and escalation management skills
- Ability to build strategic plans and drive adoption
- Excellent stakeholder communication across technical and executive levels
- Familiarity with APIs, integrations, and performance monitoring/analytics
Responsibilities
- Build and maintain deep technical relationships with stakeholders across enterprise accounts, including executive sponsors.
- Develop and execute strategic account plans aligning customer goals with Fleetio solutions.
- Lead escalations and resolve complex technical issues across cross-functional teams.
- Optimize customer systems through configuration, performance monitoring, and analytics.
- Advocate for customer needs with Product and Engineering to influence roadmap and product improvements.
- Design and deliver customer enablement resources: trainings, workshops, and documentation.
- Provide tailored technical communications, performance reviews, and strategic recommendations.
- Mentor team members and promote technical excellence and proactive problem solving.
Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field
- Advanced certifications or industry credentials preferred
Benefits
- Multiple health and dental options (100% employee coverage; 50% family coverage)
- Vision insurance
- Incentive stock options
- 401(k) with 4% match
- 4 weeks PTO (increases at year two) + 12 company holidays + 2 floating holidays
- Parental leave (birthing parent 16 weeks paid; non-birthing 4 weeks)
- FSA & HSA options; short and long term disability (short term 100% paid)
- Professional development, wellbeing funds, business expense stipend, and community service funds
- Mac laptop and new hire equipment stipend; monthly catered lunches; fully stocked kitchen
- Remote-friendly work environment
Average salary estimate
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Fleetio is passionate about simplifying fleet management to allow organizations to concentrate more on their own mission. They are reshaping fleet management and invite others to join them in this endeavor.
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