Escalation Jobs

USAA is hiring an Advocacy Advisor-Intermediate in San Antonio to investigate and resolve escalated banking and regulatory complaints with accurate documentation, clear communication, and risk-aware solutions.

Inclusive & Diverse

Collaboration over Competition

Growth & Learning

Transparent & Candid

Mission Driven

Diversity of Opinions

Empathetic

Fast-Paced

Rise from Within

Work/Life Harmony

Take Risks

Startup Mindset

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Employee Resource Groups

401K Matching

Paid Holidays

Paid Sick Days

Be the frontline voice for Ramp customers, delivering phone-first support, resolving issues rapidly, and helping scale a high-energy CX team at a fast-growing fintech.

FinQuery is hiring an Accounting Support Advisor II to act as a subject-matter expert and escalation resource, resolving advanced accounting and technical customer issues while driving product and process improvements.

RADIAS Health is hiring a Mental Health Practitioner Supervisor to manage a four-resident group home, supervise staff, and coordinate clinical care for adults with serious persistent mental illness.

DXC Technology is hiring an Annuities Customer Support representative to handle customer inquiries, resolve escalations, and maintain account integrity for annuity products.

Experienced technical support engineer needed to lead escalations, troubleshoot Java/Spring-based systems, and collaborate with engineering to resolve high-severity issues at Camunda.

OHSU is hiring a Workplace Violence Prevention Program Manager to lead a trauma-informed, system-wide program focused on policy, risk assessment, incident response, and training to ensure safety for staff and patients.

Provide onsite evening crisis stabilization and recovery-focused support to adults experiencing acute mental health or co-occurring substance use crises at RADIAS Health's Crisis facility.

Menta Academy North is hiring an on-site Paraprofessional who will support classroom instruction, manage student behavior, and provide daily student transportation using school vehicles.

Provide skilled psychiatric nursing care on the adult psych acute night unit at Prime Healthcare Mercy Medical Center in Aurora, IL as a Licensed Practical Nurse.

Provide high-volume email and live-chat customer support for Boom Fantasy, resolving contest, account, and billing issues while monitoring and escalating critical site incidents.

Provide evidence-based art therapy and adjunctive activities in an inpatient psychiatric hospital to support adolescent and adult patients' emotional and substance use recovery.

Certified Music Therapist needed to deliver adjunctive group and individual therapy in an acute psychiatric inpatient setting at Santa Rosa Behavioral Healthcare Hospital.

Experienced operations-focused manager needed to run security staffing, scheduling and payroll for Allied Universal client sites while ensuring compliance and high employee engagement.

Youth Villages seeks a community-centered Outreach Specialist in Memphis to engage high-risk individuals, respond to shooting scenes and hospitals, de-escalate conflict, and connect participants to supportive services.

Lead a customer service team at a fast-growing solar company to drive customer satisfaction, retention, and long-term engagement while working the 12 PM–9 PM Pacific shift.

Senior Technical Account Manager needed to lead implementation, adoption, and strategic growth for large enterprise customers on our Telecom Expense Management SaaS platform.

USAA is hiring an Advocacy Advisor-Intermediate in San Antonio to manage escalated member complaints, perform root-cause research, and deliver compliant resolutions across verbal and written channels.

Brightspeed seeks a Customer Care Manager to own the customer journey for strategic enterprise and wholesale accounts, providing technical account management, escalation handling, and revenue assurance across order-to-revenue processes.

Serve as the CEO's right hand to drive execution, hold teams accountable, manage cross-functional initiatives, and ensure outstanding customer experience for a rapidly scaling automotive services company.

Provide hands-on crisis and residential support for adults with serious mental illness at RADIAS Health's IRTS and Crisis Stabilization homes in the Minneapolis area.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Lead a high-touch Luxury Stores customer service team at Amazon, driving SLA adherence, coaching associates, and resolving escalated customer issues across phone, email, and chat channels.

Aurora Charter Oak Hospital is hiring a Per-Diem PM Intake Behavioral Healthcare Specialist to provide direct patient care, intake support, and administrative assistance in our needs assessment unit.

Quench seeks a Hybrid Account Manager for its Rapid Response Team to resolve escalated customer issues, protect retention, and improve regional customer satisfaction and KPI performance.

Interapt is hiring a remote Escalation Analyst to lead major incident response and ensure rapid resolution and customer satisfaction across support teams.

Lead Strategic Customer Operations to enhance onboarding, service delivery and retention for Brightspeed's Business customers while driving revenue and operational excellence across fiber, Ethernet, VoIP and related services.

Prime Healthcare seeks an experienced Behavioral Health LPN to provide medication management, therapeutic nursing care, and crisis intervention on the acute psychiatric unit at Saint John Hospital in Leavenworth, KS.

Support Grade 6 instruction and student growth at Challenge Preparatory Charter School as a full-time Teaching Assistant focused on academic reinforcement, behavior support, and family collaboration.

Provide compassionate, onsite psychiatric nursing care as an LPN at Oregon State Hospital, administering medications, performing focused assessments, and responding to crisis situations under RN supervision.

Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.

SafetyCulture seeks a detail-oriented Senior Billing Specialist to own end-to-end billing operations, system reconciliations, and billing automation to support growth and customer satisfaction.

Experienced contact center leader needed to manage staffing, operations, reporting, and service recovery for a federal contact center, ensuring efficient, courteous, and compliant service delivery.

Northwestern Medicine is seeking a part-time Psychiatric Counselor to perform intakes, lead therapeutic groups, and support multidisciplinary behavioral health care on an inpatient unit.

Provide hospital-based emergency mental health assessment, crisis intervention, and treatment planning for youth at CHOC during night shifts as a licensed clinician.

Northwestern Medicine is hiring a Behavioral Health Counselor — Engagement Specialist to provide crisis response, community outreach, and care coordination for individuals in behavioral health crises in DeKalb, IL.

Intradiem is hiring a Director of Technical Experience to lead and scale global SaaS support operations, improving incident response, customer satisfaction, and cross-functional feedback loops.

Provide crisis-focused clinical assessments and interventions in the ER, coordinate psychiatric admissions, and facilitate continuity of behavioral health care for patients at DCH Health System.

Lead strategic account sales and customer support for Airbus Helicopters, serving as the primary customer liaison to drive sales, resolve operational issues, and develop the sales team.

Provide trauma-informed crisis support, housing navigation, and front-desk services at Angeline’s Day Center to help women move toward stability while centering racial equity and lived expertise.

Lead strategic product initiatives and client escalations as the VP of Product’s right-hand, shaping roadmap, program delivery, and data-driven growth for a B2B SaaS marketing and fintech platform.

St. Mary's General Hospital is hiring a Part-Time Inpatient Associate for the Behavioral Health unit to assist nursing staff with patient care, observations, and therapeutic group activities.

Serve as the School Liaison for ACS Close to Home to oversee school safety, coordinate de-escalation and restraint trainings, document incidents, and support youth transitions across placement and DOE sites in NYC.

Lead a technical support team at RevolutionParts to improve response and resolution times using data-driven strategy, AI/automation, and strong people management.

TechOp Solutions seeks an experienced Site Lead to supervise contact center staff, ensure efficient operations, and maintain high-quality customer service and contract compliance.

Support teachers and students across multiple Lakeville schools as a paraprofessional providing instructional support, behavior assistance, and hands-on student care.

Cleveland Clinic Lutheran Hospital is hiring a Master’s-level Art Therapist to provide individual and group art therapy in an interdisciplinary inpatient setting to support patient healing and psychosocial functioning.

Experienced denials-focused revenue cycle specialist wanted to validate EOBs, generate appeals, and escalate payment trends for a national healthcare services provider.

Lead a remote customer support team for Sundance Institute’s Festival operations, resolving patron inquiries, producing support documentation, and assisting with training and escalation during the Festival season.

Palo Alto Networks is hiring a Principal Escalation Engineer in Charlotte to lead critical technical escalations, liaise with executive customers, and resolve complex network and security incidents.

Lead and oversee Service Desk operations for DoD OIG, delivering desktop and application support across NIPRNet, SIPRNet and JWICS while maintaining security and operational excellence.