Escalation Jobs

Serve as the senior technical escalation for a busy support team, resolving complex Windows, Active Directory, Exchange/O365, networking and cloud issues while mentoring junior engineers.

Lead and grow a technical product support team at Propelus to drive timely escalations, process improvements, and product enhancements that improve customer outcomes across our healthcare compliance platform.

Lead and develop a Services Operations team at CDW to improve managed services operations, enable cross-functional initiatives, and serve as the escalation point for complex client issues.

NerdWallet is hiring a remote Technical Support Specialist (W2, 6-month contract) to provide technical account support, surface product feedback, and help members use tools that improve their financial decisions.

Senior technical escalation lead responsible for driving high-priority network and telecom incident resolution while communicating findings and status to executive stakeholders.

A client-focused Project Account Manager is needed to manage end-to-end account operations and staffing delivery for high-profile activations across remote and on-site environments.

Experienced Program Manager needed to lead delivery, drive revenue expansion, and serve as the primary client liaison for a portfolio of complex B2B programs at a growing, remote-friendly organization.

Global Payments is hiring an experienced Account Manager to own enterprise client relationships, coordinate service delivery and escalations, and drive revenue and retention for payments and disbursement solutions.

Finch seeks a Manager of Developer Success Engineering to scale a high-performing technical post-sales function and serve as the escalation point for developer-facing technical issues across San Francisco and NYC offices.

Lead a remote front-line customer support team at Project Expedition, delivering industry-leading service across live chat, phone, and email while developing your team and improving operations.

Lead TrueAccord’s Client Management function to drive revenue expansion, deepen strategic client relationships, and deliver data-driven account strategies across the portfolio.

Acumatica is hiring a Customer Success Manager to drive adoption, retention, and expansion across a portfolio of mid-market and enterprise customers while delivering exceptional CSAT and NPS.

Lead and scale CloudZero’s technical support function in Boston, managing engineers, owning escalations, and building processes that deliver fast, expert resolution for high-value B2B customers.

Kaplan seeks a Senior Live Operations Specialist to manage live online sessions, lead support staff, and resolve technical escalations to ensure a smooth learning experience for students.

Colibri Group seeks an experienced Customer Service Supervisor to lead a remote call-center team, improve processes, and ensure exceptional customer support.

Northwestern Medicine is hiring a Behavioral Health Community Navigator in Woodstock, IL to coordinate resources, support patients through psychiatric stabilization, and connect high-utilizer patients with community and clinical services.

The Department of Homelessness and Supportive Housing is hiring a front-counter Public Service Aide to deliver direct customer service and administrative support for clients and internal teams.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Take Risks

Casual Dress Code

Startup Mindset

Emails over Meetings

Collaboration over Competition

Fast-Paced

Growth & Learning

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

WFH Reimbursements

Some Meals Provided

Snacks

Onsite Cafeteria

Social Gatherings

Dental Insurance

Vision Insurance

Lead a remote Technical Account Management team at CrowdStrike to drive customer success, reduce risk, and strengthen security outcomes for North American and LATAM customers.

TechOp Solutions is looking for a Senior Customer Service Representative based in the Miami area to work remotely, manage high-volume calls, handle sensitive data, and support onboarding and reporting for client operations.

Provide rapid, in-person and phone-based crisis intervention across Montgomery County as a Crisis Response Worker for Access Services’ mobile crisis team based in Plymouth Meeting, PA.

Pinterest is hiring a Safety Specialist II to lead critical-harms content moderation efforts, manage BPO performance, and improve policy enforcement processes across Trust & Safety.

Glade AI is hiring a Senior Client Support Specialist in Menlo Park to lead high-impact client support, design optimized workflows, and mentor a growing support team using AI-driven tools.

Lead and develop a Customer Success team at Cornerstone Building Brands' Welcome, NC plant to ensure exceptional customer experiences, operational efficiency, and aligned cross-functional outcomes.

Lead and scale the technical support function for a new Canals product, building processes, mentoring a small team, and resolving complex SaaS and mobile issues across integrations and APIs.

The Administration for Children’s Services is hiring a Youth Development Specialist to provide supervision, mentoring, crisis intervention and programmatic support for youth in secure juvenile detention facilities in New York City.

Atlas is hiring a Member Services Lead, Dining & Accounts to deliver VIP-level dining and account support, lead escalations, and coach teammates while operating in Pacific Time.

Move Concierge is hiring a proactive Account Manager in Farmers Branch to build and grow referral partner relationships, manage escalations, and drive partner success through onboarding, education, and strategic engagement.

Work remotely as a Community Engagement Specialist to moderate social conversations, drive engagement, and represent brand voice across social channels for a global, remote-first agency.

Lead and scale Assembled’s AI Deployment Strategists across the SF and NY offices to deliver strategic, technical deployments that enable enterprise support teams to adopt world-class AI+human workflows.

Lead Autodesk’s Portland technical support team to deliver exceptional customer outcomes for 3D design and engineering products through strong coaching, process improvement, and data-driven operations.

Elevare Branding is hiring a Customer Support Manager to lead and develop the client support team, drive service improvements, and uphold exceptional client experiences.

Support Daxko's suite of wellness software as a Technical Services Engineer by triaging inbound cases, troubleshooting issues, and coordinating cross-functional escalations to keep customers running smoothly.

Experienced technical leader sought to manage and scale a high-performing, enterprise-level support team in a US-remote role focused on operational excellence and continuous improvement.