Managed Services Program Lead

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem.

At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.

Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.

What you’ll do

• Drive proactive partner enablement and guidance (office hours, training, product queries) to ensure high-quality program delivery across regions.

• Act as the internal liaison to Customer Success, Product, Professional Services/Ops, and leadership to resolve issues and share program updates.

• Optimize onboarding and support workflows in Salesforce and related processes for program scalability and quality.

• Manage operational admin including DocuSign, SmartMessage, user/data administration, and account deactivations as customers exit the program.

• Analyze and report program metrics to drive commercial visibility and performance improvements.

• Lead escalations with clear action plans and communications; integrate new features into training and workflows.

What we’re looking for

• 2+ years in a SaaS, customer-facing role (Professional Services or Customer Success), with strong program/partner management, process optimization, and cross-functional coordination skills.

• Familiarity with Salesforce or other customer support tools (process/workflow optimization), collaboration tools (Asana, Slack), and operational tools (DocuSign, SmartMessage; Pendo/SmartTips a plus). 

• Strong communication, stakeholder alignment, and analytical/reporting skills; comfortable working across time zones when needed.

• Demonstrated ability to manage multiple complex tasks or projects simultaneously

SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilise a data-driven approach in order to remove biases in our decisions.