Escalation Management Jobs
Browse 45 exciting jobs hiring in Escalation Management now. Check out companies hiring such as rhahealthservices, AE Perkins, Ciena in Winston-Salem, Huntsville, Chesapeake.
Serve as a law-enforcement embedded Qualified Professional delivering crisis response, de-escalation, assessment, and linkage to community resources for Buncombe County through RHA Health Services.
Lead a client-facing team at a benefits administration firm to manage high-volume accounts, resolve escalations, and drive retention through process improvement and strong client partnerships.
Ciena is hiring a Customer Quality Advocate Senior Manager to lead the Americas QAM team, driving data-informed quality improvements and cross-functional collaboration for telecom connectivity products.
Lead NVIDIA's Data Center Quality and Sustaining efforts, coordinating OEM/ODM partnerships and managing high-profile customer escalations to ensure top-tier system reliability and customer satisfaction.
GoodLeap is hiring a bilingual Client Support Manager in Roseville to serve as the primary installer partner contact, resolve escalations, and use data-driven insights to improve customer experience.
Provide 1:1 in-home special education tutoring in Cathedral City, helping students with IEP-driven instruction, behavior support, and foundational academics.
Lead call center program operations for pharmaceutical clients, driving KPI performance, staff development, process redesign, and exceptional patient access outcomes.
Serve Olympia's Homeless Response team as a Program Aide, providing outreach, crisis de-escalation, case coordination, and administrative support to people experiencing homelessness.
MaverickRE is seeking a Client Success Manager to provide white-glove support, onboarding, and growth-focused consulting for high-value real estate clients using Ylopo's platform.
Lead high-visibility, cross-functional efforts at Palo Alto Networks as an Escalation Manager, driving resolution and continuous improvement for customers' critical security issues.
Experienced service delivery leader needed to manage escalations, SLAs, and client relationships for FIS Core Banking operations while driving continuous improvement and client satisfaction.
Experienced Collab and App Specialist needed to provide advanced application and collaboration-platform support and escalations for an IT infrastructure contractor.
Lead and scale Clay's product support team to deliver exceptional customer experiences, optimize support operations, and drive product improvements through customer insights.
Lead a bilingual call center team in a Phoenix medical practice as a Call Center Supervisor, managing daily operations, coaching staff, and resolving escalations to ensure patient-centered service.
Esri is hiring a Customer Service Product Readiness Team Lead to oversee release readiness, lead a specialist team, and coordinate cross-functional activities to deliver smooth product and program launches.
Workday’s HiredScore team is hiring a Senior Delivery Manager to lead implementation delivery, manage escalations, and drive high-quality SaaS rollouts for enterprise clients.
Join SS&C as an Associate Manager, Product Support to lead client relationships, drive technical issue resolution, and improve service delivery on hybrid engagements in Chicago.
Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.
Product Support Supervisor needed to lead a hybrid team in Tysons Corner, VA, delivering high-quality omnichannel product support and driving continuous improvement.
Lead a customer relations team at a mission-driven fiscal agent organization to improve client outcomes, resolve escalations, and develop high-performing staff.
Lead MuleSoft Signature customer success teams in Chicago to drive enterprise adoption, retention, and growth while managing escalations and cross-functional delivery.
Provide clinical and operational leadership for Rapid Response, Care Escalation, and Code Blue services at OHSU, driving quality improvement and staff readiness across the hospital.
Bela Brand Bat is hiring a Customer Support Manager to lead the support team, optimize client experience, and drive performance through metrics and training.
Provide first-line incident triage and customer-facing support for a multi-platform managed services environment, routing escalations and documenting resolutions efficiently.
Lead a high-performing call center team at Serenity Healthcare in Lehi, UT, coaching agents, managing escalations, and using performance data to ensure exceptional patient experiences.
Experienced operations leader sought to run UI claims operations remotely, lead a cross-functional team, manage client escalations, and ensure SIDES compliance for Experian's Unemployment Cost Management practice.
SHI International is hiring a Vice President of Customer Experience to lead Customer Success and Project Management, driving client outcomes and scaling high-performing teams across SHI Services.
Serve as a subject matter expert handling escalated borrower inquiries for Upstart’s Columbus-based team, resolving complex pre-origination issues across phone and email while supporting vendor partners.
Lead and develop TerrAscend’s Digital and E‑commerce support team to ensure fast, accurate resolution of customer and internal escalations while building scalable support processes.
Lead onboarding, training, and growth for HONK’s strategic customers as a remote Client Success Manager focused on delivering measurable product value and scalable solutions.
YWCA Seattle King Snohomish is hiring a Crisis Advocate to provide trauma-informed, client-centered support and housing navigation at Angeline’s Day Center for women experiencing homelessness.
Seasonal Call Center Supervisor needed to lead, coach, and manage a high-performing team of TurboTax student tax specialists while ensuring quality, attendance, and excellent customer service.
Lead and mentor cross-functional engineering teams to deliver HiredScore SaaS implementations and manage complex client escalations for enterprise customers at Workday.
Provide overnight crisis counseling and mobile in-person intervention for Montgomery County residents as an Overnight Crisis Worker with Access Services' Mobile Crisis team.
Provide remote client relationship management and operational support for a financial services team on a 12-month contract working CT hours to drive client outcomes and retention.
Material Security is hiring a Senior Technical Customer Success Manager to accelerate adoption, reduce churn, and serve as the technical champion for enterprise customers in a remote-first security SaaS company based in San Francisco.
Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.
CareDesk seeks a Client Experience Lead to lead support staff, optimize Zendesk and CRM workflows, and drive measurable improvements in client satisfaction and operational efficiency.
Global Payments is seeking a Relationship Manager to serve as the primary client contact for post-sales support, drive operational excellence, and identify growth opportunities across a portfolio of merchant and partner accounts.
ServiceNow is hiring a Senior Account Escalation Manager to lead critical account recoveries by driving get-well plans, coordinating technical and business stakeholders, and restoring customer satisfaction.
Seasonal Call Center Supervisor needed to lead and coach a student agent team in Salt Lake City, managing quality, adherence, escalations, and schedules through April 30, 2026.
Eve seeks an experienced Team Lead, Customer Success Manager to coach junior CSMs, manage a portfolio of law-firm accounts, and drive retention and expansion for its AI-powered legal platform.
A detail-focused Retail Operations Coordinator is needed to support Whizz's e-bike stores remotely by coordinating schedules, resolving escalations, and ensuring operational quality across locations.
DXC Technology is hiring an Annuities Customer Support representative to handle customer inquiries, resolve escalations, and maintain account integrity for annuity products.
Menta Academy North is hiring an on-site Paraprofessional who will support classroom instruction, manage student behavior, and provide daily student transportation using school vehicles.
How much do escalation management jobs pay?
Below 50k*
2
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50k-100k*
11
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Over 100k*
23
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Top companies hiring for escalation management jobs
- ServiceNow 7
- Alphabe Insight Inc 2
- Jobgether 2
- Salesforce 2
- Abnormal 1
- SmartRecruiters Inc 1
- Novo 1
