Escalation Management Jobs
Browse 54 exciting jobs hiring in Escalation Management now. Check out companies hiring such as The Menta Education Group, Allied Universal, Sakon in Garland, Jacksonville, New York.
Menta Academy North is hiring an on-site Paraprofessional who will support classroom instruction, manage student behavior, and provide daily student transportation using school vehicles.
Experienced operations-focused manager needed to run security staffing, scheduling and payroll for Allied Universal client sites while ensuring compliance and high employee engagement.
Senior Technical Account Manager needed to lead implementation, adoption, and strategic growth for large enterprise customers on our Telecom Expense Management SaaS platform.
Brightspeed seeks a Customer Care Manager to own the customer journey for strategic enterprise and wholesale accounts, providing technical account management, escalation handling, and revenue assurance across order-to-revenue processes.
Serve as the CEO's right hand to drive execution, hold teams accountable, manage cross-functional initiatives, and ensure outstanding customer experience for a rapidly scaling automotive services company.
Provide hands-on crisis and residential support for adults with serious mental illness at RADIAS Health's IRTS and Crisis Stabilization homes in the Minneapolis area.
Lead a high-touch Luxury Stores customer service team at Amazon, driving SLA adherence, coaching associates, and resolving escalated customer issues across phone, email, and chat channels.
Interapt is hiring a remote Escalation Analyst to lead major incident response and ensure rapid resolution and customer satisfaction across support teams.
Lead Strategic Customer Operations to enhance onboarding, service delivery and retention for Brightspeed's Business customers while driving revenue and operational excellence across fiber, Ethernet, VoIP and related services.
Support Grade 6 instruction and student growth at Challenge Preparatory Charter School as a full-time Teaching Assistant focused on academic reinforcement, behavior support, and family collaboration.
Provide compassionate, onsite psychiatric nursing care as an LPN at Oregon State Hospital, administering medications, performing focused assessments, and responding to crisis situations under RN supervision.
Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.
SafetyCulture seeks a detail-oriented Senior Billing Specialist to own end-to-end billing operations, system reconciliations, and billing automation to support growth and customer satisfaction.
Experienced contact center leader needed to manage staffing, operations, reporting, and service recovery for a federal contact center, ensuring efficient, courteous, and compliant service delivery.
Northwestern Medicine is seeking a part-time Psychiatric Counselor to perform intakes, lead therapeutic groups, and support multidisciplinary behavioral health care on an inpatient unit.
Provide hospital-based emergency mental health assessment, crisis intervention, and treatment planning for youth at CHOC during night shifts as a licensed clinician.
Northwestern Medicine is hiring a Behavioral Health Counselor — Engagement Specialist to provide crisis response, community outreach, and care coordination for individuals in behavioral health crises in DeKalb, IL.
Intradiem is hiring a Director of Technical Experience to lead and scale global SaaS support operations, improving incident response, customer satisfaction, and cross-functional feedback loops.
Lead strategic account sales and customer support for Airbus Helicopters, serving as the primary customer liaison to drive sales, resolve operational issues, and develop the sales team.
Provide trauma-informed crisis support, housing navigation, and front-desk services at Angeline’s Day Center to help women move toward stability while centering racial equity and lived expertise.
Lead strategic product initiatives and client escalations as the VP of Product’s right-hand, shaping roadmap, program delivery, and data-driven growth for a B2B SaaS marketing and fintech platform.
Serve as the School Liaison for ACS Close to Home to oversee school safety, coordinate de-escalation and restraint trainings, document incidents, and support youth transitions across placement and DOE sites in NYC.
Lead a technical support team at RevolutionParts to improve response and resolution times using data-driven strategy, AI/automation, and strong people management.
TechOp Solutions seeks an experienced Site Lead to supervise contact center staff, ensure efficient operations, and maintain high-quality customer service and contract compliance.
Lead and oversee Service Desk operations for DoD OIG, delivering desktop and application support across NIPRNet, SIPRNet and JWICS while maintaining security and operational excellence.
ServiceNow seeks a Senior Account Escalation Manager to own and resolve complex enterprise account escalations, coordinating cross-functional teams and executive communications to return customers to a stable, satisfied state.
Support Chipotle’s brand and guest experience by managing escalated customer incidents end-to-end — investigating cases, coordinating with partners, and issuing policy-based resolutions.
Lead Technical Account Manager needed to provide expert technical resolution and strategic account leadership for NICE’s largest enterprise customers.
Lead and grow a Technical Account Services team at Ellucian to ensure higher-education customers receive proactive technical guidance, timely issue resolution, and optimized SaaS solutions.
Provide outpatient counseling, assessments, and treatment planning at Damar Health Services as a licensed clinician supporting children, families, and community clients.
Provide hands-on mental health support and patient care assistance for ProSidian's government social services engagements in the Charlotte area.
Clarivate's Intellectual Property team seeks a Senior Customer Care Advisor in Alexandria, VA to provide multi-channel customer support, manage escalations, and mentor team members while driving service improvements.
Palo Alto Networks is hiring a Sr. Director, Account Health Management to lead Account Health across NA & LATAM, driving executive engagement, adoption, and measurable customer outcomes for top-tier enterprise customers.
Quartzy seeks a Customer Success Manager with lab operations experience to drive adoption, optimize lab workflows, and manage renewals for scientific customers on its SaaS platform.
Lead Claroty’s Technical Services in the Americas to deliver consistent, high-quality service, manage strategic escalations, and build high-performing regional teams.
Senior leader role to oversee Technical Services across the Americas, driving operational excellence, executive engagement, and regional alignment with global cybersecurity initiatives.
Support family reunification as a Family Time Coordinator for Oregon DHS by supervising visits, coordinating logistics, and collaborating with caseworkers and community partners.
Support post-test administration resolution for a leading education nonprofit by managing Salesforce cases, customer communications, and data-informed improvements.
Lead and scale Attentive’s Deliverability function to ensure reliable, high-throughput SMS and RCS messaging while partnering across Product, Engineering, and external messaging partners.
Phase V Fulfillment is hiring an experienced Account Manager to lead B2B client relationships and ensure seamless fulfillment operations at our Fort Myers on-site facility.
ServiceNow seeks a service-minded Staff Support Account Manager to drive exceptional support outcomes and operational alignment for strategic enterprise customers.
Experienced client-service professional needed to manage and grow government-sector client relationships for a consulting firm supporting Charlotte and Mid-Atlantic engagements.
Lead a frontline support team at Zipline’s Richardson office, managing escalations, coaching agents, and driving operational improvements for a fast-moving, safety-critical delivery platform.
Veeva Systems is hiring a Customer Success Manager for OpenData to serve as a strategic client partner who maximizes customer value, manages escalations, and drives product adoption.
Figma seeks a technical, Korean-speaking Enterprise Support Specialist to resolve complex enterprise inquiries, partner with cross-functional teams, and help shape world-class support for top customers.
Lead a remote technical support team at Aledade to manage incident lifecycles, SLAs, monitoring, Mirth interfaces, and process automation that keep critical healthcare systems operating reliably.
Lead enterprise client relationships and drive adoption, renewals, and expansion for a healthtech company working with hospitals and clinics.
Visa is hiring a Sr. Consultant, Client Success to own post-sale relationships for Big Tech clients and drive adoption, implementation, and measurable client outcomes.
Experienced escalation manager needed to lead critical incident response and cross-functional resolution for enterprise and U.S. Government clients in a fully remote role with 24x7 on-call responsibilities.
Provide accurate, compliant customer support for policy and account inquiries at a leading national insurance provider, working on-site in set weekday shifts.
How much do escalation management jobs pay?
Below 50k*
1
|
50k-100k*
11
|
Over 100k*
13
|
Top companies hiring for escalation management jobs
Best cities to find escalation management jobs
- Remote 4
- Concord 1
- Kansas City 1
- Santa Clara 1
