Senior Delivery Manager - HiredScore

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent.

About the Role

We’re looking for a Senior Delivery Manager, HiredScore to join our growing team. In this role, you will serve as a subject matter expert on HiredScore product implementations and processes while leading a cross-functional group of team leads. You will be responsible for the highest-level client escalations, ensuring your teams are equipped to succeed, and driving excellence in delivery.

This position offers an opportunity to step into a key leadership role within a fast-growing unit. You will gain valuable experience working with executive leadership, as well as our development, product, and customer success teams, while also engaging directly with senior leaders at our client organizations.

Responsibilities

• Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes.

• Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development.

• Coach and mentor team members to optimize performance, foster career growth, and support personal development.

• Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues.

• Partner with application development scrum teams to deliver customer features and product innovations.

• Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success.

• Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption.

• Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences.

• Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability.

About You

Basic Qualifications

• 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management.

• 4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization

• 6+ years’ experience as the single point of contact resolving complex issues and manage escalations. Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends

Other Qualifications:

• Strong, hands-on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations.

• Led recruiting efforts and talent appreciation initiatives to attract, develop, and retain talent

• Demonstrated success in high-growth SaaS companies selling to enterprise clients in a global environment.

• Strong analytical skills, with the ability to interpret client business needs and translate them into application and operational requirements.

• Proven ability to manage projects from scratch, balancing multiple demands and shifting priorities in a fast-paced environment.

• Process-focused problem solver, always looking for ways to improve outcomes.

• Resilient and adaptable, able to navigate constraints, rapid change, and competing priorities.

• Deep affinity for technology and a strong understanding of the software delivery lifecycle. Familiarity with SQL/NoSQL databases. Experience using ticketing and knowledge management tools such as JIRA and Confluence.

• Skilled in mentorship and people management, coaching software engineering teams to achieve high performance and professional growth.

• Experienced in technical project management, driving complex software initiatives from requirements gathering through delivery.

• Strong ability to understand business and technical requirements and translate them into actionable engineering plans and solutions.

• Demonstrates strong decision-making, accountability, and execution, ensuring teams deliver high-quality results.

• Provides engineering leadership, fostering collaboration and guiding teams through complex projects.

• Communicates candidly and clearly with stakeholders to align on priorities, expectations, and outcomes.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $179,200 USD - $268,800 USD

Additional US Location(s) Base Pay Range: $170,200 USD - $302,400 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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