MaverickRE Client Success Manager
Skills
- Exceptional verbal and written communication
- Strong troubleshooting and technical aptitude for SaaS products
- Client relationship management and proactive outreach
- Coaching and training skills
- Organizational skills and ability to multitask
- Escalation management and issue triage
- Comfort with phone-first client interactions and video conferencing
Responsibilities
- Serve as the single point of contact for a book of MaverickRE clients, delivering white-glove, high-touch service
- Conduct regular (monthly) Zoom check-ins to review goals, progress, and product usage
- Proactively evaluate client health and schedule outreach to prevent churn
- Triage and coordinate issue resolution with product support and other internal teams, providing timely updates to clients
- Deliver training and coaching to agents and newly onboarded clients
- Document client interactions, action items, and resolutions clearly and thoroughly
- Manage escalations and complex requests with professionalism and speed
- Collaborate cross-functionally with sales, billing, marketing, and engineering on special projects
Education
- Undergraduate degree preferred
- High school diploma or equivalent required
Benefits
- Starting pay from $55,000 + bonus (dependent on experience)
- Medical, dental, and vision benefits
- Paid holidays, vacation, and sick days
- 401(k)
- Paid monthly parking (if applicable)
- Remote-first role with occasional travel for training or events
- Company team-building events and professional development support
Average salary estimate
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