Customer Success Manager
Skills
- Strong Salesforce and CRM proficiency; Certified Salesforce Administrator preferred
- Experience gathering requirements and designing best-practice solutions
- Ability to quickly diagnose needs and recommend technical solutions
- Proven presentation and stakeholder communication skills
- Experience measuring customer health and driving retention metrics (NPS, retention)
Responsibilities
- Manage a portfolio of Mid-Market and SMB clients to drive adoption, retention, and renewals
- Be an expert in Litify and Salesforce to advise clients and provide on-the-spot solutioning
- Lead goal-setting sessions and support implementation teams to prepare clients for launch
- Provide best practices, creative problem solving, and recommend Litify, Salesforce and AppExchange solutions
- Monitor customer health (Gross Retention, NPS) and identify at-risk accounts to execute remediation plans
- Coordinate between clients and internal/partner resources to drive adoption and expansion
- Document client success stories and partner with Marketing on customer references
Education
- Bachelor's degree preferred or equivalent professional experience
Benefits
- Competitive base salary with bonus opportunity
- Medical, dental, and vision benefits (typical employer-offered benefits)
- Remote work flexibility with offices in New York and New Orleans
- Professional development and training opportunities
- Opportunity to work at a high-growth, award-winning legal tech company
Average salary estimate
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Litify is the best-in-class technology solution that will transform your law firm into a more successful practice. Built on top of Salesforce.com—the world’s most secure and flexible platform—Litify automates marketing, client management, intake,...
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