Customer Service Department Manager
Take on a leadership role at Save More Marketplace as our Customer Service Department Manager! Since 1959, we have been committed to delivering exceptional service to our community. In this pivotal role, you will be responsible for overseeing the entire customer service department, ensuring that our team provides the highest level of service to our customers. You will manage staff training, develop customer service strategies, and implement best practices to enhance operational efficiency and customer satisfaction. If you have a passion for customer service and a strong leadership background, we want to hear from you!
Responsibilities
- Lead and manage the customer service team, fostering a positive and supportive work environment.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor team performance metrics and customer feedback to identify areas for improvement.
- Train and coach team members to improve their skills and service quality.
- Handle escalated customer issues and ensure timely resolution while maintaining customer satisfaction.
- Collaborate with other departments to align customer service initiatives with overall business goals.
- Prepare reports and presentations for management regarding department performance and customer trends.
- High school diploma or equivalent; degree in business or related field preferred.
- Previous experience in a customer service management role is required.
- Strong leadership skills with the ability to motivate and develop a team.
- Exceptional communication and interpersonal skills.
- Strong analytical skills and ability to interpret data to drive decision-making.
- Ability to thrive in a fast-paced and dynamic retail environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale Remarcable’s Technical Support and Integration teams to deliver reliable EDI/API integrations and exceptional customer experiences in a fast-growing construction-tech SaaS company based in Omaha.
Support a high-touch travel agency by handling client inquiries, resolving service issues, and maintaining accurate records to ensure outstanding customer experiences.
Eurofins Scientific is hiring a Client Support Specialist I in Des Moines to manage client communications and sample tracking for food testing services in a hybrid, customer-facing role.
Care Partners At Home is hiring an on-site Client Care Customer Service Receptionist to professionally manage incoming client calls, maintain accurate records, and support daily operations Monday–Friday, 8:00 am–5:00 pm.
Provide front-desk patient registration, scheduling, and insurance verification support for Ft. Loudoun Breast & General Surgery as part of Covenant Medical Group’s outpatient team.
Serve as the welcoming face of a Winter Haven outpatient physical therapy center by managing patient registration, scheduling, and insurance verifications as a Medical Receptionist/Patient Service Specialist.
Client Services Representative at DNA Diagnostics Center (Eurofins) providing empathetic, accurate, and confidential support for DNA testing customers in a hybrid role after an initial training period.
Support campus operations and guest experiences by providing friendly, organized front-desk and appointment scheduling coverage as a Substitute Guest Service Representative at Tricoci University.
Lead strategic initiatives and cross-functional programs to improve DashPass subscriber experience through data-driven recommendations and end-to-end execution.
Christian Brothers Automotive in Irving is hiring an Automotive Customer Service Representative/Shuttle Driver to provide safe customer shuttle service, manage check-ins and appointments, and support daily shop operations.
Swift7 Consultants seeks a Customer Service Liaison in Madison, WI to manage client inquiries, coordinate internal responses, and ensure exceptional client satisfaction.
Provide empathetic, technical phone- and email-based support for ClubOS customers while helping reduce cancellations and improve product adoption.
Carenet Health is hiring a remote Healthcare Customer Service Representative to perform outbound patient outreach, schedule appointments, and assist members with benefits and care navigation.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
