Customer Escalation Jobs
Browse 50 exciting jobs hiring in Customer Escalation now. Check out companies hiring such as AE Perkins, Continuum Resource Network, Ciena in Miami, Houston, Hialeah.
Lead a client-facing team at a benefits administration firm to manage high-volume accounts, resolve escalations, and drive retention through process improvement and strong client partnerships.
Provide real-time rider support and troubleshooting for an autonomous ride-hailing service while helping shape operational processes and tools ahead of commercial launch.
Ciena is hiring a Customer Quality Advocate Senior Manager to lead the Americas QAM team, driving data-informed quality improvements and cross-functional collaboration for telecom connectivity products.
Blackbird Labs is hiring a contract SOP specialist to build clear, actionable support procedures, escalation frameworks, decision trees, and templates to standardize support across restaurant partners and BPO teams.
Lead NVIDIA's Data Center Quality and Sustaining efforts, coordinating OEM/ODM partnerships and managing high-profile customer escalations to ensure top-tier system reliability and customer satisfaction.
Be part of Nutrafol’s remote customer experience team providing empathetic phone, email, and chat support while handling escalations and improving customer journeys.
GoodLeap is hiring a bilingual Client Support Manager in Roseville to serve as the primary installer partner contact, resolve escalations, and use data-driven insights to improve customer experience.
Serve Olympia's Homeless Response team as a Program Aide, providing outreach, crisis de-escalation, case coordination, and administrative support to people experiencing homelessness.
MaverickRE is seeking a Client Success Manager to provide white-glove support, onboarding, and growth-focused consulting for high-value real estate clients using Ylopo's platform.
Lead high-visibility, cross-functional efforts at Palo Alto Networks as an Escalation Manager, driving resolution and continuous improvement for customers' critical security issues.
National Debt Relief is hiring remote Client Success Agents to deliver empathetic, solution-focused voice support and account management for clients enrolled in its debt settlement program.
Lead and scale Clay's product support team to deliver exceptional customer experiences, optimize support operations, and drive product improvements through customer insights.
Lead a bilingual call center team in a Phoenix medical practice as a Call Center Supervisor, managing daily operations, coaching staff, and resolving escalations to ensure patient-centered service.
Esri is hiring a Customer Service Product Readiness Team Lead to oversee release readiness, lead a specialist team, and coordinate cross-functional activities to deliver smooth product and program launches.
Workday’s HiredScore team is hiring a Senior Delivery Manager to lead implementation delivery, manage escalations, and drive high-quality SaaS rollouts for enterprise clients.
Work as an Escalation Engineer at MongoDB to lead technical resolution for high-impact customer issues across databases, storage, and cloud environments while influencing product and engineering priorities.
Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.
Lead a small remote support team for SalesCloser.ai to improve customer experience, reduce churn, and tie support insights to product and revenue outcomes.
Product Support Supervisor needed to lead a hybrid team in Tysons Corner, VA, delivering high-quality omnichannel product support and driving continuous improvement.
Sutherland seeks experienced customer service representatives to provide technical and banking product support remotely, resolving consumer inquiries and escalating complex issues when necessary.
Senior Tier 1 Technical Support at Total Expert will troubleshoot customer issues across chat, email and phone, act as a subject-matter resource, and help train and mentor support staff for a SaaS product.
Lead a customer relations team at a mission-driven fiscal agent organization to improve client outcomes, resolve escalations, and develop high-performing staff.
Lead MuleSoft Signature customer success teams in Chicago to drive enterprise adoption, retention, and growth while managing escalations and cross-functional delivery.
HighLevel seeks a customer-focused Implementation Team Lead to coach and develop remote teams, improve onboarding/training, and drive performance for our fast-growing SaaS platform.
Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.
Bela Brand Bat is hiring a Customer Support Manager to lead the support team, optimize client experience, and drive performance through metrics and training.
Provide first-line incident triage and customer-facing support for a multi-platform managed services environment, routing escalations and documenting resolutions efficiently.
Lead a high-performing call center team at Serenity Healthcare in Lehi, UT, coaching agents, managing escalations, and using performance data to ensure exceptional patient experiences.
TP is hiring remote Customer Service Representatives to handle customer inquiries across phone, chat, email and social channels, offering paid training and career advancement opportunities.
Provide empathetic, solution-focused customer support remotely for a global business services leader, handling inquiries, de-escalating situations, and documenting interactions.
Provide compassionate, compliant healthcare customer support at TP's McAllen site, resolving inquiries via phone, email, chat and social while maintaining accuracy and professionalism.
SHI International is hiring a Vice President of Customer Experience to lead Customer Success and Project Management, driving client outcomes and scaling high-performing teams across SHI Services.
Serve as a subject matter expert handling escalated borrower inquiries for Upstart’s Columbus-based team, resolving complex pre-origination issues across phone and email while supporting vendor partners.
Lead and develop TerrAscend’s Digital and E‑commerce support team to ensure fast, accurate resolution of customer and internal escalations while building scalable support processes.
Lead onboarding, training, and growth for HONK’s strategic customers as a remote Client Success Manager focused on delivering measurable product value and scalable solutions.
Seasonal Call Center Supervisor needed to lead, coach, and manage a high-performing team of TurboTax student tax specialists while ensuring quality, attendance, and excellent customer service.
Lead and mentor cross-functional engineering teams to deliver HiredScore SaaS implementations and manage complex client escalations for enterprise customers at Workday.
Material Security is hiring a Senior Technical Customer Success Manager to accelerate adoption, reduce churn, and serve as the technical champion for enterprise customers in a remote-first security SaaS company based in San Francisco.
Provide personalized, accurate support to members as a Contact Center Representative I at The Standard, handling inquiries, research, and escalations on a 9:30am–6pm PST shift.
Mighty Networks is hiring a Customer Success Advocate to support and guide Mighty Pro creators with empathetic written and verbal support while advocating for users across product and engineering teams.
Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.
CareDesk seeks a Client Experience Lead to lead support staff, optimize Zendesk and CRM workflows, and drive measurable improvements in client satisfaction and operational efficiency.
Global Payments is seeking a Relationship Manager to serve as the primary client contact for post-sales support, drive operational excellence, and identify growth opportunities across a portfolio of merchant and partner accounts.
ServiceNow is hiring a Senior Account Escalation Manager to lead critical account recoveries by driving get-well plans, coordinating technical and business stakeholders, and restoring customer satisfaction.
Seasonal Call Center Supervisor needed to lead and coach a student agent team in Salt Lake City, managing quality, adherence, escalations, and schedules through April 30, 2026.
Eve seeks an experienced Team Lead, Customer Success Manager to coach junior CSMs, manage a portfolio of law-firm accounts, and drive retention and expansion for its AI-powered legal platform.
A detail-focused Retail Operations Coordinator is needed to support Whizz's e-bike stores remotely by coordinating schedules, resolving escalations, and ensuring operational quality across locations.
Be the frontline voice for Ramp customers, delivering phone-first support, resolving issues rapidly, and helping scale a high-energy CX team at a fast-growing fintech.
FinQuery is hiring an Accounting Support Advisor II to act as a subject-matter expert and escalation resource, resolving advanced accounting and technical customer issues while driving product and process improvements.
DXC Technology is hiring an Annuities Customer Support representative to handle customer inquiries, resolve escalations, and maintain account integrity for annuity products.
How much do customer escalation jobs pay?
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Top companies hiring for customer escalation jobs
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