Senior Associate, Customer Experience - job 1 of 3
Skills
- Advanced SQL skills for extracting and analyzing data
- Strong Excel modeling and quantitative analysis
- Project and program management experience
- Cross-functional collaboration with product and engineering
- Data-driven decision making and metrics ownership
- Clear stakeholder communication and presentation skills
- Familiarity with customer support operations and CX metrics
- Ability to design and evaluate experiments (A/B testing)
Responsibilities
- Partner with CX, product, engineering, and tools teams to improve processes and outcomes for DashPass customers
- Analyze data and produce insights using SQL and Excel to identify opportunities to improve speed, quality, and customer satisfaction
- Own projects from discovery through implementation: scoping, budgeting, timelines, partner alignment, testing, and measurement
- Report on core success metrics and present results to support and company-level leadership
- Design and run experiments or pilots to validate solutions and iterate based on results
- Coordinate cross-functional teams to ensure timely and high-quality delivery of initiatives
Education
- Bachelor’s degree preferred or equivalent work experience
- Relevant coursework or certifications in analytics, operations, or business a plus
- 4+ years of professional experience in CX, operations, analytics, or related roles
Benefits
- 401(k) with employer matching
- Equity grant opportunities
- Medical, dental, and vision benefits
- 16 weeks paid parental leave
- Flexible paid time off plus paid sick time
- Commuter benefits match
- Disability and basic life insurance
- Mental health program and wellness benefits
- Family-forming assistance and 11 paid holidays
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
3 jobs
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