Product Support Specialist II (Remote - US)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Specialist II in the United States.
In this role, you will serve as a key member of the product support team, providing advanced troubleshooting and support for complex issues across a suite of software and hardware solutions. You will collaborate with cross-functional teams including product management, engineering, and marketing to enhance customer satisfaction and improve product workflows. This position involves mentoring junior team members, analyzing customer data to identify trends, and contributing insights that inform product improvements. You will engage proactively with customers, anticipate potential issues, and help ensure a seamless and high-quality user experience. The role is fully remote and offers the opportunity to work in a fast-paced, innovative environment that values both technical expertise and collaborative problem-solving.
Accountabilities:
- Act as a subject matter expert (SME) for assigned products, resolving escalated cases through advanced troubleshooting and root cause analysis.
- Mentor junior team members, providing guidance on product knowledge and customer support best practices.
- Lead cross-functional initiatives to improve support processes and efficiency, collaborating with product management, engineering, and marketing teams.
- Analyze customer data and product feedback to proactively anticipate issues and propose solutions.
- Ensure the quality and accuracy of knowledge base content, authoring and approving new articles as needed.
- Develop a deep understanding of product integrations to optimize the overall product ecosystem.
- Prepare to support international customers by understanding region-specific product requirements.
- Bachelor’s degree in a related field or equivalent professional experience.
- 4–6 years of product support experience, including advanced troubleshooting of complex issues.
- Demonstrated expertise in resolving escalated product cases and mentoring team members.
- Strong analytical thinking and problem-solving skills.
- Proven ability to lead cross-functional initiatives and implement process improvements.
- Excellent collaboration, communication, and customer engagement skills.
- Knowledge of product integration within a suite and the ability to optimize customer workflows.
- Ability to adapt to region-specific product requirements and support international customers.
- Competitive hourly pay: $18.00 – $26.00, depending on experience, skills, and location.
- Comprehensive benefits including health, dental, and vision coverage.
- Paid time off and holidays.
- Remote work flexibility with opportunities for collaboration in a global team.
- Professional development opportunities and mentorship programs.
- Supportive, innovative, and fast-growing work environment focused on improving patient outcomes.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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