ER Veterinary Receptionist

***Mount Dora Veterinary Hospital is now offering emergency after-hours care!***

Mount Dora Veterinary Hospital is a full service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. We regularly see dogs, cats, birds, and other exotic animals. Our medical care team has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so that pets can relax in the waiting room and look forward to meeting their care team!

We believe that it is through communicating with pet parents that we can best work together to give all pets the best medical care possible. Pets are an important part of all our lives, and we want nothing more than to ensure that they remain happy and healthy with their families for a long, long time. We are looking to add an experienced veterinary technician to our amazing medical care team. If you are passionate about animal health and motivated to make a difference in animal's lives, apply today!

To learn more about us click here. 

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We're Looking For:

• Minimum of 1-year of veterinary receptionist experience preferred or 3+ years customer service experience in other fields.
• Ability to work weekends and overnight shifts.
• Compassionate, calm team player with a positive attitude.
• Exceptional multitasking abilities and strong communication skills.
• Highly organized with excellent computer proficiency.
• Self-motivated, with a desire to continuously learn and grow in your role.
• Ability to handle emotionally charged situations with professionalism and resilience.
• Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
• Comfortable working in a veterinary environment- must not be squeamish.
• Ability to adapt quickly to changing situations and manage multiple priorities effectively.

Pay Range: $16.50 - $20/hr. depending on level of experience.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

#SS1