Principal Engagement Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We’re looking for experienced Principal Engagement Managers to join our growing team!

As a trusted partner to our customers, you’ll lead large-scale client engagements, mature our delivery and success processes, and ensure seamless implementation experiences from kickoff to long-term partnership. You’ll work closely with the Principal Program Manager, and report to the VP of Client Engagement. You will collaborate with Executive Leadership, Engineering, and Sales to drive measurable outcomes and strategic value for our enterprise clients.

This role is ideal for someone who thrives at the intersection of program management, customer success, and technical problem-solving— someone who can zoom out to set process vision and zoom in to resolve complex issues hands-on.

You will...

🤝 Lead end-to-end customer implementations – Drive onboarding programs for new enterprise clients, ensuring delivery excellence, clear milestones, and alignment between internal teams and customer stakeholders.

🧭 Mature and optimize engagement processes – Define, document, and refine frameworks for implementation, customer success, and ongoing account management to ensure scalability as we grow.

📅 Run structured programs with precision – Own program timelines, status reporting, stakeholder communication, and executive readouts for high-impact accounts. Introduce consistent project governance and success metrics across the client lifecycle.

🚗 Drive resolution of complex scenarios – Manage escalations and deeply technical customer challenges, collaborating with Product, Engineering, and Sales to achieve swift and strategic outcomes.

🛠️ Enable customer adoption and expansion – Work with customers to maximize value from our platform, promote best practices, and educate them on new features, integrations, and capabilities.

🧠 Be the “Voice of the Customer” – Advocate for customer needs internally. Identify opportunities to enhance our tools, processes, and product based on real-world feedback and implementation experiences.

📈 Contribute to continuous improvement – Partner with leadership to design and implement scalable methodologies for onboarding, engagement, and support, ensuring we deliver consistent excellence across all enterprise accounts.

You have...

📚 Extensive experience managing enterprise client implementations and post-implementation programs.

🎯 Program management expertise – Skilled at building and leading cross-functional programs, managing multiple stakeholders, and implementing repeatable processes that drive measurable results.

🗣️ Proven ability to manage $MM ACV enterprise clients with a “white glove” approach that balances empathy, accountability, and commercial awareness.

✨ Exceptional communication and technical fluency – Able to translate complex concepts between technical teams and business leaders with clarity and confidence.

💻 Technical acumen – Comfortable working with APIs, integrations, and data exchange formats (JSON), with the ability to troubleshoot or collaborate effectively with engineering.

💪 Bias for action – A sense of ownership, urgency, and resilience when driving toward customer and business outcomes.

🚀 Process builder mentality – Passion for building structure in a fast-moving environment, defining best practices, and creating frameworks that scale as the company grows.

❕ Thrives in a high-growth where ambiguity is an opportunity to innovate.

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package!

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house! Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.